Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 21, 2023

Dave and his team provide exceptional support. Each request has been handled quickly and professionally. They continue to roll out new features that make the service an even better value. Among all of the email automation products we've tried, Recapture has been the best.

Steelmade
United States
About 2 years using the app
December 11, 2018

We looked at many abandoned shopping cart apps, We tested them out on our test store before deciding which one to go with. Recapture is by far the best one out there. It is very simple to use and it puts all the info you need in the right spot. The analytics are awesome, it will really help you fine tune your store. Shopify doesn't show you how many dollars a month you are losing to your abandoned carts either, Recapture put the info front and center. We are not seeing an 80% recapture rate after installing this and adjusting some of the info to meet our needs. And we are not doing by just offering discounts. Now one of the bigger things is the Support, it is totally awesome. You know the problem we have with apps and support, not with Recapture they are always there for you and glad to help and they understand what you are saying. GREAT Job Recapture, well done. If for any reason you believe this review is not real, contact us at allbirdproducts.com we will let you know its REAL... :)

All Bird Products
United States
Over 4 years using the app
April 30, 2020

I like apps like this - it's easy to justify the price because there's a bottom line and a return on investment that's easy to quantify and this one is absolutely worth the money.

I've recovered £1200+ in the free trial period and I'm more than happy to upgrade to the paid package and look forward to tweaking it to capture more abandoned sales.

In addition, Dave has been super responsive to both email and live chat with my various enquiries over the trial period.

Cutting Edge Knives
United Kingdom
Over 3 years using the app
May 31, 2018

Really effective and simple. Extremely high ROI. A+++

Spacetravelposters
United States
About 3 years using the app
November 1, 2018

The best abandoned cart solution available for Shopify ... hands down. We've tried others ... and never will use another. We currently use this on multiple Shopify sites (and even a few Magento sites) and all with great success ... typically see about 12-14% increase in monthly revenue using Recapture. It is always my first recommendation to others when they ask what apps to install on their stores. The product developers are always quick to respond and incorporate our suggestions into the program. It more than pays for itself ... tap that Add App button right now and boost your sales 10%+ just by turning on a couple e-mails.

carbonfire.com
United States
About 3 years using the app
March 21, 2022

L'app più completa. Assolutamente essenziale. Buona gestione delle mail e anche della richiesta review.
Complimenti

CUC #chooseurcolor
Italy
Almost 3 years using the app
December 16, 2020

amazing app. always download it on all my stores. Dave is always happy to help out with anything. The app is very customizable!

Sweet Packs
United Kingdom
Over 2 years using the app
July 9, 2020

Fantastic app, covers abandoned carts and product reviews, I was able to delete other apps that did similar, saving me heaps.. Their online chat is brilliant, very helpful, fast responses with solutions.. Highly recommended Recapture..

The Unique You
Australia
About 2 years using the app
December 27, 2019

The response time to a problem I had was quick and provided links to the information needed. Instructions were easy to follow to fix the problem.

GarciaWeightLoss
United States
About 2 years using the app
June 19, 2020

I've used enough Shopify apps to know when one deserves a 5 star rating and a review. The setup was so very easy and intuitive. The built-in templates get you off the ground with professionally written copy that isn't pressuring to your customers. While email series offer plenty of customization to put you in control of the process. Within minutes I had it running and recapturing lost revenue from my previous store visitors. I finished the trial with about 30% of the store's revenue from that period of time coming from Recapture. If the app itself wasn't enough, the support is phenomenal. I wanted to get some expert insight into a few of the functions I was not familiar with and received prompt, professional guidance that was focused on ways I could use Recapture to maximize the revenue. I was blown away and immediately signed up to continue the paid subscription. This app is virtually free money as long as your store is getting quality traffic. Thanks Recapture team!

DiamondArtGifts
United States
About 2 years using the app