Wiser AI ‑ Upsell & Cross Sell

We’ve been using Wiser for a while now, and the support team has been very responsive whenever we’ve needed help.

Karishma has especially been very supportive and helpful throughout the process. She always takes the time to understand the issue and provide thoughtful support, especially with customization and troubleshooting. Her communication is quick, clear, and reliable, which has made the experience much smoother for our team.

We truly appreciate the support and look forward to continuing to use the app.

Great support from the Wiser team. They were quick to respond and helped resolve the issue efficiently. The widget design now matches our expectations. Overall a smooth experience, just a few minor adjustments were needed.

Good app still rough around the edges but the customer service and tech support seems good enough to cover for that i guess.

I really appreciated the help. Was even proactive with making good suggestions. I did have an issue with them answering some of my questions, but they later on answered my question. Overall, great support

We have used the Wiser App for five years and it has been a steady, reliable part of our store. It is easy to work with, even without much technical background, and the support team has been helpful when we have needed guidance. It continues to be a useful tool in our ecommerce setup. We have struggled to get it to work intuitively with Shopify B2B catalogs but otherwise it has been great!

We had some issues and the app didn't load on the backend. Some minor tweaks and the issue was fixed. I appreciate the good customer service!

I do find it takes an hour after a customer places an order when there's an upsell option and we can't fulfill the order until that time passes. It was disrupting our order process flow. I've disabled this feature, and it seems to be working smoothly again.

Very useful app! Easy to use and helps improve product recommendations. Support team is quick and helpful.

Tobee went above and beyond to help me. Very good experience

We started using Wiser a few months ago to replace our manual frequently bought together recommendations and it has been great. From what I can tell the AI-based recommendations work very well. The two potential downsides is I want more out-of-the-box customizability without the need for a developer and I would like to hide products from being displayed if the AI recommendation is chosen. Wiser did help us with the customization a lot but it would have been good to do it on our own.
Overall great app and good customer service!

Excellent support, always aware of any requirement! :)
I would only add more personalization to the criteria on the recommendation of products.