Reviews (498)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy integration, and range of features that enhance business processes and social media presence. It's noted for its affordability, with some free features. The customer support team is praised for their quick responses and helpfulness, with an integrated online chat for immediate problem-solving. Merchants also value the community-focused approach for suggesting and voting on updates. The app is recognized for its easy setup process and ability to set up affiliates and referrals, eliminating the need for manual coding.

June 19, 2024

Multiple times somebody has used this app to create fraudulent click funnels to produce their own affiliate commission and Recomsale doesn't seem willing to investigate for me. Poor communication, long delays in responses, and overall negligence in preventing this type of behavior is a big concern.

I have been working for days to try to get a member of Recomsale's team to produce logs to see who turned automatic approval for affiliates on and off. They did this to allow a certain account to be approved and this cost my company money.

Stain & Seal Experts Store
United States
About 1 year using the app
June 4, 2024

There is no translate feature, so I had to do this myself. And when I set up the features I found out that the system doesn't support 2 different commission/discount campaigns. You can't have a 10% commission + discount campaign for your influencers, while having a 5% commission + discount campaign for affiliates...

Also, when someone gets invited by a friend, they will receive a randomized discount code, which in default can not be combined with product discounts, and support says they can't change the default. Which is super odd for a "discount software". So you will need to manually adjust this every single time a randomized discount code will be generated for a "potential customer". I would assume that businesses will lose a lot of money, since many customers will simply just leave if the discount code doesn't seem to work.

Flouer
Netherlands
27 days using the app
January 3, 2024

Very nice app and positive points for keeping all of the apps sign up and reporting functions on your Shopify website. But after setting up some test accounts the app would track clicks but not purchases, which sort of defeats the point. Tried chatting with their support but they could not figure it out, they sent it to a higher level of tech but no word back from them a day later. Might be worth trying out but open several test accounts to see that it is tracking before unleashing your affiliate program on the www.

New Hill Farms
United States
1 day using the app
Channelwill replied January 4, 2024

Hi New Hill Farms,

We sincerely apologize for the delayed response to your inquiry. Our team has been diligently investigating the issue you raised, but unfortunately, we encountered a disruption as you had uninstalled the application midway through the investigation.

We understand the inconvenience this may have caused and deeply regret any frustration it may have brought. In order to provide you with a thorough resolution, we kindly request you to reinstall the app and give us another opportunity to address and rectify the issue. And our specialist will contact you.

Your feedback is invaluable to us, and we are committed to ensuring your satisfaction. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter promptly.

Best regards,
RecomSale

July 16, 2024

BUYER BEWARE
This is NOT an affilliate program - it is a simple referral program.
It all looks flash, but so-called affiliates only earn commission if their affilliate code is entered every time a purchase is made.

REFERRAL APP = one time rewards to get new customers
AFFILIATE APP = Recurring rewards every time an introduced buyer makes a purchase.

This is a dishonestly mislabeled referral app.

SPRU Live Spirulina
South Africa
About 4 hours using the app
June 30, 2023

This app is not ok, after uninstalling the app, it still shows a message in my online store, and I freeze my pages.

Nuvary
United Kingdom
21 minutes using the app
Channelwill replied June 30, 2023

Hello Nuvary!

We want to express our heartfelt apologies for the difficulties you have been facing with our app lately. Based on your feedback, we have completely resolved this issue, please rest assured.

We pledge to always provide reliable affiliate and referral marketing solutions for our valued customers, thank you for using our products and services. We look forward to continuing to serve you with quality service!

Best regards,
RecomSale