Reviews (5,143)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and improving store performance with features like personalized thank-you pages and automated follow-ups. It's praised for its user-friendly interface that simplifies setting up post-purchase upsells and customization. The app also provides valuable analytics and smooth performance. Customer support, with staff members like Riya, Alex, and Shafta, is noted for being responsive and effective.
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OH and they hound you for a review (in-app) most likely to curate/stop the bad reviews so they never end up here where they matter. Im smarter than that so you want a review so badly, cool, I'll post it here manually. Pricing is way too much. Their "funnel monster" expects you to give 30% off by default. Might be good for cheap small items. Beware of there success rate claiming high ROI. We had 2 customers call trying to cancel the item they were upsold due to misleading button placement. 9 offers accepted and I have made maybe $10 after shipping costs, app costs etc. Also I get charged for all orders I earned?? Not ones that you were actually effective in getting an upsale!? NO!!!!! Ive had this less than a month! Oh trail is also crap because it automatically goes to a paid plan after you exceed the "free trail order limit"
Unbiased review and had high hopes for this app, but its not going well. I would not recommend.
Hi there,
Thank you for your review. I apologize for the inconvenience :)
We've been trying to contact you to understand the issue multiple times, we sent emails, submitted forms through the website, tried contacting you via Instagram & Facebook & even tried calling you.
About pricing, we keep the pricing very convenient to store at all sizes and make sure it's always fair, and aim to provide a 10X return on what we charge. in most cases it's even better (Average ROI of over 2,000%).
Regarding our "Conversion monster" template, it was built analyzing over 30,000 Shopify stores and is now battle-tested and proven to work. You don't have to use the default 30%, you can change it to whatever fits your business, we have many stores seeing success without discount but the best practice is to provide a max discount of at least 20%.
Regarding customers getting misled by your upsell, this too can be fixed easily using our offer editor. By default, the offer buttons look like this to optimize for conversion: https://cdn.shopify.com/s/files/1/0575/0895/4303/files/Funnel_Editor___alexatrain.myshopify.com.png?v=1650713944
In some stores, where usually the customers are not considered "tech-savvy" they might get confused and accept the offer. You can, however, make the buttons looks like this: https://cdn.shopify.com/s/files/1/0575/0895/4303/files/Funnel_Editor___alexatrain.myshopify.com_728ebf99-bfdc-4cfe-b2da-e7e76fb67b86.png?v=1650714025
I'm more than happy to go over the discounts & buttons with you to make sure we customize the app for your store & make sure it's generating extra "real revenue" for you :)
Please get back to me and let's sort it out for you,
Eric | ReConvert CEO
Incredible service! I'm new to the platform and the team member (Alex) was extremely helpful and gave me great advice.
That's great to hear! We're so glad that you found Alex to be helpful and that you're happy with the advice he gave you. Alex is one of our amazing customer service representatives, and we're so glad that he was able to help you so thoroughly and efficiently.
We put a lot of time and effort into making sure that our customer support is top-notch, so we're glad that you found Alex to be responsive and helpful. We want to make sure that our customers have a great experience using our app, and we appreciate Alex's willingness to go the extra mile to help our customers succeed.
We're also glad to hear that you're new to the platform and that you're finding it helpful. We hope that you continue to have a positive experience with ReConvert and that it helps you to achieve your e-commerce goals.
Good and precise, I used this app for upselling an additional product after the purchase. It works perfectly.
Thank you for your feedback 🙏
Prompt customer service, super fair pricing, and it works!
I will update the review with the results as we have just launched it, but looks promising.
Thank you for your kind words! We're so glad that you're finding ReConvert to be helpful and that you're happy with the customer service, pricing, and results.
We put a lot of time and effort into making sure that our app is effective and user-friendly, so we're glad that you're finding it to be easy to use and that you're happy with the results. We're always looking for ways to improve our app and our customer service, so if you have any suggestions, please feel free to let us know. We appreciate your feedback and we hope that you continue to use ReConvert and that it helps you to achieve your e-commerce goals.
We're also glad that you plan to update your review with the results. We hope that you'll have a positive experience with ReConvert and that it will help you to grow your sales.
This is a very nice app - and the configuration on the dashboard is super easy!
The support also helped me greatly - thanks!
This is a great upsell and cross-sale app, which I can only recommend to everyone!!!
Thank you for the review. Our support team always here to help you.🧐 Also thank you for recommendation😎
Best support I've encountered so far in the app store. Great product, the app lets you edit and optimize the thank you page seamlessly and effectively while focusing on conversion and retention. (USE THE POP UP - you won't regret it)
Thank you for your review! It really warms our hearts to read the lined you wrote <3
We aspire to be as responsive as possible, and we hope you managed to upsell your customers with your thank you page using our app! 🙏
Great app. Simple to set up and get running using their template. Would be great if app was also able to upsell during actual check out process as opposed to post purchase.
Thank you so much for your review🙏 We are looking for an opportunity to make this happen. Hope you get a lot of sales 🤑
I am happy with it's easy to use and it's even easier to use with lee-ann helping me.
Thank you for your amazing review and feedback🙏 Our support team is always ready to help 😎
SO USEFULL APP..I LIKE ....................................................................................................................SO MUCH...WORK PERFECTLY...IN REAL I WAD LOOKING ABOUT IT LONG TIME
Thank you for the 4-star rating!
We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊
Best wishes!
Jordan | Customer Care
Great app! Very easy to set up and has great options for improving conversion! Excellent customer service - I highly recommend.
You guys are awesome! thank you so much for this wonderful review! <3