ReConvert Post Purchase Upsell , 4,565 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to increase Average Order Value (AOV) through post-purchase upsells and cross-sells. They appreciate its user-friendly interface, easy setup, and personalized "Thank You" pages. The app's analytics are praised for aiding decision-making and strategy refinement. Customer service, especially team members like Alex and Avraham, is commended for its responsiveness and expertise. The app offers extensive customization and supports multi-language stores, with many reporting immediate revenue growth post-installation.
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Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
M,
Thank you for sharing your experience. I'm sorry to hear about your frustrations.
Our records show that:-
- When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you.
- You had a 30 day trial beginning on 29 December 2022.
- On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders.
- Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same).
Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale.
On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders.
On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023.
I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert.
Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together.
Thank you again though for taking the time to share your perspective.
Best regards
Avraham | Customer Success
The app doesn't work, i showed their team proof of how it just redirects my customers to a non loading page and tried all their solutions. They've bene "working" on it for the last 4 days with no updates at all. I reached out yesterday and it turned they haven't actually done anything at all to fix the issue. Very disappointed with their app and would not recommend it considering their response now to teh issue as that it was "Global" issue affecting all of it's users. The only reason i found out it wasn't working was because i decided to test it, it seemed like it was working so if i wouldn't have done that it would just be redirecting my customers to a non existing page for who knows how long.
Hi there,
Sorry you seem to have had some issues with the app!
I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)
I've been trying to call and email you but got no answer.
I really want to solve this issue for you.
Avraham | Customer Success Manager
My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!
Hi, I've emailed you, could you check it out and come back to me? 🙏
Avraham | Customer Success Manager
We were charged for the app that we never used or authorized. We ask for an immediate refund for the amount charged without our authorization.
Hi!
Apologies for the experience you've had with our app so far. More than happy to look into this for you - much more helpful and quicker to resolve problems by visiting our 24/7 live chat support.
I'll be happy to assist you personally, so please reach out and ask for me and I'll do my best to assist (if I'm not on during the time you reach out, I'll come back to you when I am!)
Jordan | Customer Care
EDIT:- It is impossible for the ReConvert App to charge without prior approval. I tried reaching out to solve your issue via email and phone but got no reponse.
Would you please get back to me so we can solve your issue, I promise we can solve this for you :D
Wont upgrade shopify acct to use. Not useful for stores that are trying to grow but dont have the sales yet to upgrade to plus
Hi there
I'm sorry to hear you feel the app required you to upgrade to Shopify Plus and deleted the app after 1 hour. It's a shame to see you go and I can assure you that it is not the case that one requires Shopify Plus to use ReConvert. ReConvert provides post-purchase and thank you page upsells that are some of our best converting widgets.
We have been unable to locate your account via the information provided.
I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store.
Our email is care@reconvert.com - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you.
In the meantime, we'd appreciate it if you updated your review.
Jordan | Customer Success Manager
I was using this app and had to pause my store - this meant that the checkout hadn't even been operating. I then got charged last month's usage fees - when the app wasn't even in use. I uninstalled the app and reached out, explaining that they have charged when the app isn't being used. Not only did they not pay my money back, but this month, I've been charged usage fees again, and the app is now uninstalled! Disgusting.
Hi there
I'm sorry to hear you feel disappointed with the ReConvert app.
The app charges according to its installation on the store. If it's not installed, it won't charge, if it's installed it will. Much like a Cable TV Subscription that will charge every month regardless if it was watched or not.
It's a shame to see you go and I can assure you that this is not our typical customer experience.
I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store.
Our email is care@reconvert.com - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you and look at your account/billing issue too.
In the meantime, we'd appreciate it if you updated your review.
Jordan | Customer Success Manager
On Sunday, you inform users of the free plan that they will have to start paying from Monday onwards. While there's no issue with the payment itself, informing business owners on a Sunday that they will be automatically transitioned to a paid plan the following business day seems a bit... sudden? Trust destroyed.
Hi there,
Can you please get back to me at eric@reconvert.io? I will solve this for you, I promise it'll worth your time :)
I've been trying to call and email you but got no answer.
I really want to solve this issue for you,
Eric | ReConvert CEO
doesn't work all the time, support wasn't great.
Hi there AA
Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager
Another Lousy app...Suddenly charged me without notification.
i just installed it but have not used it. It also charges me .. this is 3rd time happening..really lousy apps
Hi there,
This billing was indeed an issue on our side and you were refunded immediately with compensation, so it seems like this issue has been solved.
I wish you would reach out to our amazing support team that is available 24/7 for you instead of just writing a bad review on the app store. An issue like this can be solved in a minute.
Especially considering that the app had an ROI of 716% compared to what you've charged wrongly, any other merchant would be super happy with such results.
This is not the first time you've done this with our apps, leaving a bad review once a single thing isn't working for you without asking for help, but we do wish you all the best and good luck with your store.
We're here if you ever wish to talk or give our apps another chance.
Eric | ReConvert & Minta CEO
Terrible App, i think all the 5 stars reviews are fake. The pricing method is a Scam, why would i pay you for my sales if you didnt take part of these?
Also, in the Post purchase upsell you cant offer a disscount and free shipping, which is stupid, because if a customer bought from you, he already paid for a shipping but the App can't offer a free shipping for the second order.
A waste of money and time, dont download.
Hi there,
I'm trying to reach out via WhatsApp and was trying to call you but I'm getting no answer.
My name is Eric & I'm the CEO of ReConvert, my email is eric@reconvert.io could you please send me an email? I promise I'll fix any issue you may have :)
Regarding fake reviews, I can assure you that 100% of our reviews are real, and took a lot of hard work to build and maintain our reputation. Also, Shopify has a 0 tolerance policy toward fake reviews.
About free shipping, you CAN offer both free shipping and a discount, would you like me to set it up for you? I didn't see you reached out to our support to help you out, our support is available via live chat 24/7.
Please get back to me so we can sort it out, I promise it'll will be worth your time ;)
Eric | ReConvert CEO