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Nice UI, very helpful support.
Deliseeds team, thank you for this!
Great to hear the UI and support have been working well. If there is anything specific that could make the experience better, we would love to hear it. Always here when you need us.
Shubham
Recurpay merchant happiness team
Some glitches but customer support is very responsive. Easy to use and affordable starting out.
Hi Goddess Pollen team,
Thank you so much for this review! We're genuinely grateful that you're finding our customer support responsive and that Recurpay is easy to use and affordable for your subscription business.
We heard you mention some glitches, we'd love to fix those for you. Could you reach out to our support team at help@recurpay.com or via live chat with details about what you encountered? Our team typically resolves these quickly, and we're confident we can get everything running smoothly for you.
We're committed to delivering a glitch-free experience that matches the great support you've already experienced. Thanks for giving us the chance to make this right! 🙏
Best regards,
Recurpay Team
Very few issues on install. Customers started to use the subscription feature right away! (Staff is helpful with one issue we currently have)
Driven Racing Oil team, glad customers jumped in quickly after install! The widget conflict on your bundle product pages got escalated and fixed by the team. Last we checked, subscriptions have been running well since then. Always here if anything else comes up.
Please feel free to reach out us help@recurpay.com or start a live chat. We will right there to make your experience better.
Shubham | Merchant Happiness Team, Recurpay
UPDATE: The issue is getting worked on. I finally got some response and they have refunded the money I was out.
DO NOT RECOMMEND! The only reason I'm even still using it is because I haven't found anything better. It's fine until something malfunctions, then the customer support is TERRIBLE! The only option is a live chat which is not always the best for communication. I had a problem with it, all the sudden, not charging shipping to one of my customers. I reached out and the guy said he would get back with me in 24 hours. OVER A WEEK went by then I had to reach back out because TWO MORE people didn't get charged properly as well. The only correspondence I can get is that "they're working on it". It's been two weeks! I also hope they are prepared to reimburse me the shipping charges that I've had to pay out of pocket. Over all it does process subscriptions, but the technical support is SEVERLY lacking. Don't tell me that in 2023, the only way you can communicate with people is via chat. GET A PHONE!
C. Riley Car Scents team, the experience you described was not acceptable and we own that fully. A billing issue going unresolved for two weeks with no meaningful update is not the standard we hold ourselves to today.
Since 2023, a lot has changed. Our support response times are now well under a few minutes on live chat, we have built a dedicated escalation path for billing issues, and merchants regularly get resolution same day. The "working on it" response you received is not something that would fly with our team today.
On the chat-only point, we hear you. It was a real limitation then. We now offer video calls and direct email escalation alongside live chat for complex technical issues.
If you ever want to see where Recurpay stands today, reach out at help@recurpay.com. The product and team are meaningfully different from what you experienced.
Shubham | Merchant Happiness Team, Recurpay
A great straightforward app that does what it says. Good and fast after-market service.
We switched from Recharge to Recurpay a couple weeks ago. So far everything is working as expected. We had some hiccups in the transfer due to issues on the Recharge side, but Recurpay did a great job of handling everything. The chat support is fantastic. They reply promptly and the agents either know the answers or can get them very quickly.
I'm giving 4 stars because I would like the ability to sort subscriptions by next order date, as this helps us with planning.
It's also is a challenge that we can't update payment information or create new orders and enter payment manually within Recurpay as we could in Recharge. I understand this is because of how payments are processed, but it does create a roadblock for us when helping our customers.
All in all, it's much better and cleaner than Recharge as it doesn't create duplicate listings and, so far, it always functions as intended without a bunch of random glitches.
We would definitely recommend Recurpay Subscription, the team was extremely helpful when we needed to migrate our subscription from another platform. Sinchain has been great, keeping me updated every step of the process. We are very happy with the service provided. You should download this app!!
Kimbo at home team, really appreciate this! Migrations can be stressful and it means a lot to hear Sinchain kept you informed at every step. It looks like you have been with us for about 2 years now since this review. A lot has improved on the platform since then and we would love to know how the experience has been.
Always here if you ever need anything.
Shubham
Merchant happiness team
I didn't know how to move the widget to where I wanted on the product page so I contacted the Support team. Thanks to the Support team for the immediate help and result! I appreciate it!
Roseline Beauty team, glad the support team got the widget sorted quickly for you! That was back in 2022 and the platform has come a long way since. If you ever want to give Recurpay another look, we would love to have you back. Reach out at help@recurpay.com any time.
Shubham | Merchant Happiness Team, Recurpay
So far the app and customer service is very good. No issues so far
Hi Real-Bones team,
Thank you for your review and for choosing Recurpay for your subscription business.
We're happy to hear that both the app and our customer service team have been able to support you reliably.
Since this review was posted, we've continued to add new features and improvements based on merchant feedback. If there's anything we can do to make your experience even better, we'd love to hear from you.
Thanks again for being a valued merchant.
Shubham | Merchant Happiness Team, Recurpay
Highly recommend the app based on the instant support which is very helpful. Can't say anything abouth the power of this app as it's not in use, yet - but I'm confident it works out well.
Hi family.cards team,
Thank you for taking the time to leave a review and for your kind words about our support team.
At the time of your review, you were just getting started with Recurpay, so we're especially grateful for the trust you placed in us.
We hope the app has continued to support your subscription program well since then. If there's ever anything we can do to improve your experience further, we'd love to hear your feedback.
Thank you for being part of the Recurpay family.
Shubham | Merchant Happiness Team, Recurpay
