Reviews (530)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for streamlining returns and exchanges, saving time and reducing costs. It's praised for seamless Shopify integration and features like automated shipping, inventory management, and SMS tools. The app enhances customer satisfaction and offers a user-friendly, customizable platform. Customer service is noted as responsive and proactive, with a smooth onboarding process. Merchants report measurable ROI and business growth.
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We’ve been using Redo for a couple of years now and they've been amazing, shout out to Parker and team! Anytime we have a question or run into an issue, their team is super responsive, helpful, and quick to assist—they’re honestly a pleasure to work with! One of the things we appreciate most is how open they are to feedback; whenever we share suggestions or ideas to improve the experience for our team or our customers, they are always ready with a listening ear and will actually work to make it happen. We’ve seen several of our requests come to life, which has made a big difference in creating a more seamless process on our end and a better experience overall. The online portal has created noticeable efficiency in our processes and its easy for our customers to utilize, highly recommend!
We have been using REDO for 2 years and LOVE IT! Customer service is amazing, any changes we need they work very hard to accommodate our needs and the customer. Returns are easy and our customers love that they are able to return items for the $1.98 charge.
We've been working with Redo since 2024 and they have been an amazing partner. They took the time to design a solution for us that automated a very manual task for my team and allows them to work on other things. Everyone we work with at Redo is super helpful and responsive, which we are so grateful for. 100% recommend!
We had 6 fraud charges from this App that were not caught by Shopify or the Corporate Office for Redo. Both had no phone number and we had to reach out to the corporate office to stop the app from allowing customers to purchase the insurance return option and then they refunded it. and we lost a fee on each transaction. We are still working to resolve the fraud from this and at this date have not received a refund. Very frustrated business owner
Hi West Coast Leather team, I really appreciate you taking the time to share your experience and for hopping on those calls with me to work through everything. I'm glad we were able to get to the bottom of it together and get you fully refunded for the fraudulent charges. Your report also helped us identify a way that we can be more proactive going forward, so your feedback genuinely made Redo better for every merchant on the platform. I'm looking forward to our call next week to make sure everything is running smoothly and that you're 100% taken care of. Thank you for your patience through all of this.
Customer service set up a call with us within the hour to fix how we wanted our Redo to operate on our site on our behalf. They also answered technical questions we were having about scam/fraud charges and fixed the issue as well.
Dallin at Redo was a fantastic help and came up with creative solutions to help us solve the issues we were having. We are very happy with Redo and the way it makes our lives easier as a Brand and working with our warehouse that is also using Redo.
Redo has been great to work with, especially the returns. It's developed a lot since we've started using the product and we are very pleased with the automation for our small team. The team is great to work with as well!
We love Redo!! The platform helps our business run smoothly and efficiently both on the returns/exchanges side and now with their amazing customer service portal. The whole team is amazing and super supportive whenever needed.
I have been with REDO since they were very new in AUS and now I run majority of my features Emails, fulfilment, returns ect. Customer service is amazing the guys are always responding quickly with either the answer or they are actively finding a solution. I highly recommend REDO.
EVERYONE SEEING THIS, PLEASE NOTE THIS IS A 6-STAR REVIEW! The team at Redo has been amazing from Day 1. Nick Smith and team were able to take a Shopify custom code situation we were dealing with, triage the issue, and deploy a solution within 30 minutes. I wish all our vendors moved with that much speed and enthusiasm. Nick, Grant, Talmage, and the whole team there is amazing.
