Redo

JY Ferry provided extremely quick and cogent support, after we had questions regarding the recent pricing scheme changes. Overall, Redo has been a time and money saver for us, even though we only use it for returns and exchanges. We're a small company, so when a customer (or one of our employees) uses Redo to initiate a return, it saves us time and effort better spent elsewhere.

I do wish that discounts used in the original order would be automatically applied to exchanges, but that is my only suggestion. Otherwise, the service works great and their customer service is admirable.

Helped resolve the problem quickly and effectively. They were very kind and patient throughout the process, providing pictures and clear instructions that walked me through each step. Their guidance made it easy to understand what was happening and helped ensure the issue was resolved smoothly. I really appreciated the support, communication, and effort they put into helping find a solution.

We onboarded with Redo recently after years of trying other returns partners. So far, we are feeling really confident. They seem to have a solution for everything and were excited to help us integrate and get launched! Their support team has been able to quickly hop in and help with all outstanding items.

I think the team is one of the most impressive aspects of this company - they are all genuinely invested in helping your company succeed. While my operation is super small, they still have given me a level of support and attention that is leagues beyond anything else I have ever downloaded from Shopify.

Given my store and our needs, I have mostly just experienced them from an Order Tracking, Order Editing, and then slowly getting into the marketing side. I love that its a one-stop shop as well. Support crew is a really great blend of AI and human involvement, in my opinion.

Definitely recommend these guys and the Redo app in general!

We have had a great experience using Redo. We are a Shopify Plus store and use Redo for Shipping, Returns and Marketing. They have been very responsive with support and adding new integrations as needs arise.

We use ReDo across several aspects of our business including Returns, Customer Support and Checkout Conversion testing. ReDo team is very responsive and always available to support with any issues. Elijah from their support team is an all-star.

Redo's shipping software has been a total game changer for my business. As an owner operator my time is so limited and Redo has not only improved my business but given me time back. Love working with Redo. Dallin has been incredible to work with.

Mason from the Redo support team was incredibly helpful when we were migrating our email list from Klaviyo. He jumped into the chat fast and got everything sorted quickly. The app itself has been great for our Shopify store — handles returns, email marketing, and more all in one place. Highly recommend!

*Be aware of their default setting!!!!! I had one large order and the buyer had the option to buy: Free Unlimited Return for $1.98 Valid in US. which was set by Redo....by default. I had to manually uncheck that option. Very annoying, so pay attention to this. And also read before installing this app, what UNLIMITED return means!!!

Below was my initial review:

It is the easiest app to use specifically for what we needed and the good part is that we have to contact support and we have received the reply instantly and also onto my surprise the AI bot is a real responsive and it is also very helpful but of course I needed a bit more help and a person and the chat and in less than 2 minutes everything was sorted so I definitely recommend this app.

We have experienced a few challenges along the way, but Bekim and Cade have consistently stepped up to help resolve them.

Bekim has dedicated a great deal of time to making the changes we've requested and ensuring that issues are corrected. What stands out most is that when your team recognizes an issue is on your side, you take ownership of it and work to make it right. Rather than passing responsibility, you address the problem directly. That level of accountability is something that is becoming increasingly rare in business today, and it aligns with the values we strive to uphold in our own company.

We appreciate the partnership we are building with REDO and look forward to many successful years of working together.

Thank you for your continued support.