Reviews (503)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for its exceptional customer support and seamless integration with Shopify, which simplifies the returns and exchanges process. It offers a comprehensive feature set including package protection and marketing tools, and allows for customization of packing slips and communications. Continuous updates and integrations enhance its functionality. Merchants report significant ROI through reduced costs and increased efficiency, leading to business growth.
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We have been using REDO for 2 years and LOVE IT! Customer service is amazing, any changes we need they work very hard to accommodate our needs and the customer. Returns are easy and our customers love that they are able to return items for the $1.98 charge.
We had 6 fraud charges from this App that were not caught by Shopify or the Corporate Office for Redo. Both had no phone number and we had to reach out to the corporate office to stop the app from allowing customers to purchase the insurance return option and then they refunded it. and we lost a fee on each transaction. We are still working to resolve the fraud from this and at this date have not received a refund. Very frustrated business owner
Hi West Coast Leather team, I really appreciate you taking the time to share your experience and for hopping on those calls with me to work through everything. I'm glad we were able to get to the bottom of it together and get you fully refunded for the fraudulent charges. Your report also helped us identify a way that we can be more proactive going forward, so your feedback genuinely made Redo better for every merchant on the platform. I'm looking forward to our call next week to make sure everything is running smoothly and that you're 100% taken care of. Thank you for your patience through all of this.
Customer service set up a call with us within the hour to fix how we wanted our Redo to operate on our site on our behalf. They also answered technical questions we were having about scam/fraud charges and fixed the issue as well.
We've been working with Redo for awhile now. We just switched to their shipping platform and couldn't be happier. Dallin was able to help solve a serious issue for us quickly and professionally.
Redo has been great to work with, especially the returns. It's developed a lot since we've started using the product and we are very pleased with the automation for our small team. The team is great to work with as well!
I've been using Redo for over a year—exceptional service. Skyler has always been tremendously helpful and clear in explaining issues that arise or with questions that have come up. I always recommend redo to my business friends.
We love Redo!! The platform helps our business run smoothly and efficiently both on the returns/exchanges side and now with their amazing customer service portal. The whole team is amazing and super supportive whenever needed.
EVERYONE SEEING THIS, PLEASE NOTE THIS IS A 6-STAR REVIEW! The team at Redo has been amazing from Day 1. Nick Smith and team were able to take a Shopify custom code situation we were dealing with, triage the issue, and deploy a solution within 30 minutes. I wish all our vendors moved with that much speed and enthusiasm. Nick, Grant, Talmage, and the whole team there is amazing.
I have been with REDO since they were very new in AUS and now I run majority of my features Emails, fulfilment, returns ect. Customer service is amazing the guys are always responding quickly with either the answer or they are actively finding a solution. I highly recommend REDO.
Been using REDO since they launched. The platform is super efficient and their customer service is unmatched they handle anything you need anytime you need it.
