Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, seamless integration with platforms, and its ability to enhance referral programs and sales. They value the automation features, customization options, and multi-campaign handling. The customer support team is praised for their responsiveness and proactive approach, with the live chat feature noted for quick and effective problem-solving. Some merchants report significant revenue increases due to the app, and the multi-language support is also appreciated.

September 5, 2019

Referral Candy was super easy to set up and kick your referral program into high gear. I had a few troubleshooting questions and their customer service team was available at all hours of the day. Thanks again Derek and Tom!

RomperJack
United States
3 months using the app
Edited December 16, 2020

Great app, responsive, and easy to use. Dwight quickly solved the problems I face. Still can improve in some functions such as sending emails directly to referred friends.

GladGrid
Hong Kong SAR
3 months using the app
July 21, 2021

The staff is helpful and nice. Dwight answered my questions quickly. Thanks a lot for the assistance.

greenstore.hk
Hong Kong SAR
3 months using the app
ReferralCandy replied July 26, 2021

Thanks for the review! Please reach out any time if there is anything else. - Dwight

September 7, 2016

Excellent customer service. Great app.

Mad Fit
United States
3 months using the app
September 3, 2021

The app was really easy to integrate and the support team were really helpful. The options for the type of referral I could do were good. Great App.

MyOnlineGrinds
Ireland
3 months using the app
ReferralCandy replied September 3, 2021

Thank you very much for the awesome review! If you have any concerns, just let us know - JC

August 10, 2020

We have a very confusing install using both Shopify and WordPress. My customer service rep Jon helped me to make sure we had the right installation method for success. He also followed up multiple times to make sure we were satisfied!

Vyvant Research
United States
3 months using the app
September 15, 2021

Amazing support, Cris helps us with some custom implementation. Nice UI, easy to setup...............

flumpliving
United Kingdom
3 months using the app
ReferralCandy replied September 15, 2021

Wow! Thanks for the feedback! If you need further help, just let us know. ✌ - Cris

December 15, 2020

Dealt with Tom Koetz regarding a payment issue we were having and he sorted us out in no time. Great service Tom, thank you.

Perifit (United States)
France
3 months using the app
August 5, 2020

Setup really straightforward, easy to use, and fast customer support. Great thanks to Karen & Tomas for the help.

Phrozen Technology
Taiwan
3 months using the app
August 8, 2013

It has only been a month since I've signed up so I really can't tell how well the system will work for my customers. However, what I do already know are the following:

1) The system was extremely easy to integrate into my Shopify store. No technical background required. Plus!
2) It was easy to set up and activate my referral champaign. Double Plus!
3) The text within the templates are customizable, unlike previous services I've used where customization was very limited. Triple Plus!

Bonus: If you do have coding experience there is so much more you can do to incorporate your referral process using referral candy into your sales process.

Overall, I'm very pleased thus far. I recommend Referral Candy!

Memptio
United States
3 months using the app