Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to seamlessly run referral campaigns and integrate with platforms like Shopify and Klaviyo. Once set up, it operates on autopilot, requiring minimal upkeep. The customer support team is praised for their quick and effective service. Many merchants have noted an increase in sales and enhanced marketing strategies. Additional features include multilingual setup, integration with subscription apps, and customizable referral programs.

July 1, 2016

Does the job that we needed it to do. Responsive service as well. We had a couple thousand past customers who we needed to send referral emails to, and it worked out just as expected.

Emberlightco
United States
Almost 2 years using the app
April 10, 2018

Karen was so helpful, she even called and walked me through the important steps! Awesome customer service.

Fitlosophy
United States
Almost 2 years using the app
Edited October 31, 2020

I am only starting to use this app - initially the email responses to my requests for support with set up were well intentioned and kind, but for some reason they would not agree to chat with me even after asking multiple times. I was considering to not use the app. HOWEVER - then I received another email from the company where I was connected with Mardie who immediately was available to work with me LIVE on google hangouts... or whatever they call it now :) She is incredible. Probably the most helpful, knowledgable and informative online assistance I have ever had for any app (I have tried MANY apps and needed a LOT of support in my day). There are apps out there that will not give you this kind of support without paying large sums up front for a premium plan - Referral Candy gives this to you when in your free trial period to get set up. Mardie was able to efficiently walk me through this step by step and answer every single question- and when she did not have an answer, she found it for me later and emailed me. She is honestly brilliant and this reflects on how good of a company this is if they have people like Mardie available for us and give them space to spend so much time supporting customers. I would not hesitate to send anyone else to try this app - the app may or may not work for you but you will possibly get the best support you have ever received.

Flora Sophia Botanicals
United States
Almost 2 years using the app
June 20, 2022

Referral Candy was to set up and Adam was really helpful. Looking forward to launching our new referral program!

EcoVibe
United Kingdom
Almost 2 years using the app
ReferralCandy replied June 21, 2022

It has been a pleasure helping you out today. Thank you for this review and we're loong forward to see awesome results from your referral program. :)
- Jon

November 6, 2018

Jon was very helpful and communicative. I appreciated his help with my issues. The customer service is good.

August Effects
United States
Almost 2 years using the app
February 26, 2019

I just set it up and had a load of questions. Derek was patient over the chat and guided me through everything. Excellent customer support.

Extra Base Sports
United States
Over 1 year using the app
November 3, 2016

Fantastic customer service from Bryan and the support team at Referral Candy. Great Shopify App that allows our customers to be rewarded for referring friends.

David
See.Sense

Seesense Cc
United Kingdom
Over 1 year using the app
March 19, 2021

Referral Candy still the best referral program app out there. Definitely there's room for improvement and their support is aware of it as they keep improving the app and service. Very responsive support and Jon has always been super helpful

Stonz
Canada
Over 1 year using the app
June 27, 2022

Great app and phenomenal costumer service. Thank you Cris for all the help throughout the past few months!

Be Nosy
United Kingdom
Over 1 year using the app
ReferralCandy replied June 27, 2022

Thank you for this review. Looking forward to hear from you in the future when you're ready to re-launch a referral campaign.
- Cris

February 24, 2022

Really Awesome Experience i had, for any kind of issues will be resolved immediately as i had one widgets issue they resolved within 24 hrs, it is really amazing i just loved it

JuJu (Freedom Products)
Australia
Over 1 year using the app
ReferralCandy replied February 24, 2022

It's so nice to hear that you had an amazing experience dealing with us regarding your concern. Please feel free to get back to us anytime you need assistance. - Hannah