Reviews (1,016)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for enhancing their affiliate marketing by efficiently tracking commissions and managing payouts. It's praised for features like post-purchase affiliate sign-ups and easy affiliate additions with specific compensations. Its seamless Shopify integration and user-friendly interface are also noted. Strong customer support, noted for quick responses and helpfulness, further boosts merchant satisfaction, making it a key tool for expanding affiliate networks and ...
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Their API endpoints have Cloudflare enabled to block "automated requests" - after contacting support, they said we should change our user agent. What kind of unprofessional API is this?
We installed this app over 2 weeks ago and ran into a snag on the install. We reached out to their customer support and never heard back. Why would anyone use this app if they have zero support. Very disappointed.
Very bad customer service. Don’t get answered for more than a week and they don’t fix problems. If this behaviour will continue, i will probably end my subscription. Thanks
We are sorry you had a negative experience contacting Refersion. After this review was posted, we checked our records and found no emails from your e-mail address on file or ...
We have been using Refersion for the past 5 months and have had nothing but problems. The app is very buggy and never seems to be working properly. I have worked for years to build lasting relationships with my affiliate partners and the Refersion software has been randomly giving and then taking away commissions putting my integrity into question. Unforutanly after several commission issues, I ...
We received a lot of fraudulent transactions. I paid the affiliates without knowing they were fraudulent and created a complete mess and cost me a lot of money and credibility with my customers.
I have decided to uninstall this app for the following reasons:
1. We offered a free shipping code to affiliates and Refersion couldn't handle it. The app deducted the cost of the shipping from the affiliate's total, so that the commission wasn't correct.
2. The customer service is lacking. It took days to hear back about troubleshooting.
3. In order to give the affiliates a unique weblink, we ...
I’ve been using this for a few months and I’m very underwhelmed by the results. Encountered an issue with the referral code not being generated. The support said it was a bug from a few days prior which they had since fixed, but clearly their "fix" didn’t generate the code and the problem was still there. I think it’s fair to say they should have notified me of this major bug when I inquired ...
They're customer service is terrible. I've been trying for weeks to get a simple issue resolved and they keep ignoring me. No response at all. I recommend LeadDyno or another service.
Disappointing Experience - No Onboarding, No Help
I rarely write reviews, but my experience with Refersion Affiliate Marketing has been so disappointing that I feel compelled to share it with others. It is essential for potential users to understand what they're signing up for before they invest time and resources into this platform.
From the start, the onboarding process was nonexistent. I was ...
Thank you so much for taking the time to write this review, and we are sorry that you had this experience! As you can tell by the other Shopify reviews, this is not common ...
Underwhelmed and unimpressed. Two days for test purchases to show up in the dashboard when they say it should be an hour at most. Lackluster and flip responses to support requests. On the getting started webinar (where the leader seemed distracted, confused and took such long pauses between thoughts we thought the screen had froze except for the loud background noise) -- he had no insights or ...