Rep AI: AI Chat & Live Chat
- Pricing
-
Free to install. Free trial available.
- Rating
- 4.7 (106)
- Developer
- Rep AI Technologies Inc.
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AI Chatbot for Sales. Boost conversion with ChatGPT AI Chat, Live Chat & AI Shopping Assistant
Grow sales with Rep AI. Our AI chat guides shoppers from browser to buyer using behavioral AI. ChatGPT-powered conversational AI that acts as a sales agent, recommends products, and answers support questions. Brand your AI assistant and seamlessly use an AI shopping assistant to answer product-related questions. Hand over to live chat if your AI Chatbot is unable to answer. Empower your business with Chat AI to upsell. Easily migrate from Gorgias, Chatty, Tidio, Kustomer, or ManyChat.
- Drive conversion with a proactive AI Chat Bot acting as an AI Sales Agent
- Automate tickets with a ChatGPT powered AI Chatbot that acts as a 24/7 AI Agent
- Train the Chat AI Bot to match your brand voice in every Chat Bot reply
- Sync real-time stock for accurate Chat GPT & AI Shopping Assistant response
- Hand over ChatGPT AI chat to live chat or sell via an AI bot with chatbot AI
Languages
English
Works with
- Gorgias
- Klaviyo
- Postscript
- Tapcart
- Zendesk
- Attentive
Categories
Real-time messaging
Automated responses
Customization
Offers and recommendations
Pricing
Pay-as-you-Grow
Free to install
$12 for any additional 1,000 visitors
Features
- 100 free visitors a month
- Up to 100 products
- Self-serve onboarding
- Chat support
- AI Sales skills
Starter plan
$99 / month
or $950/year and save 20%
$12 for any additional 1,000 visitors
Features
- Up to 10K visitors/mo
- Up to 1,000 products
- Email support
- AI Sales skills
- Custom branding
- AI training
- AI product recommendations
30-day free trial
Basic Plan
$199 / month
or $1,910/year and save 20%
$12 for any additional 1,000 visitors
Features
- Up to 25K visitors/mo
- Up to 2,000 products
- Chat support
- AI Sales skills
- Custom branding
- AI training
- AI product recommendations
30-day free trial
Standard Plan
$350 / month
or $3,360/year and save 20%
$12 for any additional 1,000 visitors
Features
- Up to 50K visitors/mo
- Up to 5K products
- Chat support
- AI Sales skills
- Custom branding
- AI training
- Product recommendations
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (106)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this AI chatbot for boosting customer engagement and sales. It efficiently handles inquiries, reducing the workload on service teams and allowing them to focus on complex issues. Easy to integrate with platforms like Shopify, Zendesk, Klaviyo, and Gorgias, it offers automated responses and handles multiple conversations. Features like personalized product recommendations and a responsive support team add to its appeal.
Rep AI has been a total game changer for our store. It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time. Setup was quick and easy, the team is super responsive (shoutout to Dafi!), and we’ve seen a huge lift in engagement and conversions since installing it. Highly recommend for any store that wants smarter chat and more sales without extra work.
I had a very bad experience with REP AI
The company is extremely expensive and charges for a lot of traffic that does not seem real. We were billed for high traffic numbers, but the quality of that traffic was very questionable.
The chat is very slow in most cases. Sometimes it takes up to 30 seconds to respond, which is unacceptable for an e-commerce business. Customers expect instant answers, and this delay hurts conversion rates.
Even worse, the system made multiple mistakes. In several cases, the chatbot gave answers that sounded like commitments or guarantees. Customers relied on what was written there, and when it turned out to be incorrect, they blamed us. This caused financial loss and damaged customer trust.
There are many better tools on the market. For the price they charge, the performance and reliability are simply not good enough.
I would not recommend REP AI
I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI...
Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations.
Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.
Hi, thanks for using Rep and for sharing your feedback.
We’re truly sorry to hear that some of the conversations you reviewed missed the mark. That’s not the experience we aim to deliver.
We’ll be reaching out via email to offer direct assistance and review what you were seeing in your chat records. If you’re open to it, we’d like to help customize the app so it feels more aligned with your expectations.
We offer a variety of AI training tools to make these adjustments quickly and easily.
Thank you again for giving Rep a try, and we hope to have the opportunity to make this right.
Support
App support provided by Rep AI Technologies Inc..
Resources
Developer
Launched
April 18, 2022
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