Reviews (82)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
January 8, 2025

From the moment we integrated REP into our operations, the benefits have been both immediate and impactful.

One of the standout features of REP is its ability to become an expert in our product. After spending time training the AI to understand the nuances of our business and our customers' needs, REP quickly became a reliable and knowledgeable resource for answering questions. It provides accurate, insightful, and timely responses, significantly improving the customer experience.

Beyond customer service, REP has also delivered measurable business results. Its implementation has led to a noticeable increase in our sales, contributing to a strong return on investment (ROI). The chatbot’s ability to engage with potential customers and guide them through the buying process has been invaluable.

Another important aspect of our success with REP has been their responsive and helpful customer support team. My representative, Gabriela, has been outstanding, providing timely assistance and ensuring that our experience with the product has been seamless. This level of support has greatly contributed to the overall success we’ve achieved with REP.

I highly recommend REP to any business looking to enhance their customer interactions and improve operational efficiency. The key to unlocking its full potential is investing time in training it properly to align with your specific needs. Once you do, the results speak for themselves.

Moss Ball Pets™
United States
About 1 year using the app
January 12, 2025

REP AI has proven to be a valuable tool in assisting our shop with customer inquiries. The platform's intuitive interface and smart automation features have significantly improved our efficiency in handling customer questions, ensuring quicker and more accurate responses.
One of the standout features of REP AI is its ability to seamlessly integrate with our shop’s systems, allowing us to provide personalized support to our customers without compromising on quality or speed. Additionally, its reporting and analytics tools have offered valuable insights, helping us refine our approach to customer service and better understand customer needs.
Special recognition goes to Gabriela Smookler and Dafi Zeitlin from the REP AI support team. Gabriela and Dafi have been an exceptional resource, providing timely, professional, and insightful support whenever we had questions or needed assistance. Their dedication to ensuring that we get the most out of REP AI has been remarkable, and thier problem-solving skills have consistently exceeded our expectations.
Overall, REP AI, coupled with the outstanding support from REP support team, have become an indispensable part of our customer service operations. We highly recommend this platform to other businesses looking to enhance their customer support capabilities.

RAAD Shop
Canada
10 months using the app
December 19, 2024

Integrating this chat into our website was incredibly easy. It's user-friendly, and the support has been outstanding. Dafi Zeitlin from the Rep AI team has been phenomenal, offering valuable tips, creative ideas, and guidance on maximizing the chat's potential beyond standard conversations. I'm excited to continue enhancing its features, and our customers have already found it to be extremely helpful. Highly recommend!

The Genie Company
United States
8 months using the app
December 16, 2024

I recommend this app to small e-commerce business owners. Because it's so efficient and uses AI technology to benefit not only shop owners but also their customers. The support is incredible. For a small shop owner, the ability to negotiate and discuss what meets my needs makes this a very attractive chatbot to use in my shop.
I have done the onboarding and online video meetings. Mine was with Gabriela S., and I found the support and process very easy to follow. It gave me confidence in their product and the people behind. Try it, you won't regret it.

Maramalive™
New Zealand
6 months using the app
November 14, 2024

Great app for answering basic customer questions when the folks who work at our small business are, understandably, asleep. They're always adding new features and we're excited to try some of the action flows that will facilitate things like cancellation or address changing for our customers!

Bluecorn Candles
United States
9 months using the app
Rep AI Technologies Inc. replied November 16, 2024

Hi Bluecorn Candles team,

Thanks for the awesome review! Thrilled to hear Rep AI’s got your back (even when you’re asleep). Can’t wait for you to try the new skills added to the concierge —keep us posted on how it goes!

The Rep AI Team

January 14, 2025

RepAI has been a great addition to our website. We looked at many chatbots and RepAI was a great choice. The onboarding team was great and our main contact, Gabriela has been a great resource in helping us implement new processes.

RoadRunner Scooters
United States
About 1 year using the app
November 13, 2024

We love RepAI. We tried a few other AI bots before we settled on RepAI and we settled on Rep for a few different reasons (pricing, ease of use, and mainly the helpful fullness of the team). We had talks with a few other of the "popular" guys (one starts with a Z *wink wink*), and they wanted us to commit to a year long contract without a free trial (what?!). The team at Rep has been super helpful from Adam on the sales team, Yoav the CEO jumping in and helping when we had some trouble setting up an A/B test, to Dafi who is our Client Success Manager that I meet with frequently who is constantly helping us with new ways to optimize our account. Like Rep claims, it pays for itself and should be a no brainer if you are looking for an AI chatbot to add to your stack!

The Perfect Jean
United States
5 months using the app
Rep AI Technologies Inc. replied November 16, 2024

Hi Perfect Jean team,

Wow, this made our day—thank you! 🙌 We’re so glad you chose Rep AI and that the team (what a squad!) has been able to support you every step of the way. Love hearing it’s a no-brainer for your stack. Here’s to more wins together!

The Rep AI Team

January 7, 2025

RepAI is an exceptional tool for integrating an AI agent into your store. The features are incredibly versatile, making it easy to customize and enhance customer interactions. What really stands out is the responsive support team—they address questions promptly and professionally. Among all the AI chat solutions we reviewed, RepAI outshines the competition by a wide margin. Kudos to the development team for creating such an innovative and reliable platform!

Tile Armor
United States
4 months using the app
November 28, 2024

Great support for any questions I had- bot seems to be performing well based on information available to it. I have been monitoring the chats and seeing what information is missing in the product descriptions etc and once changed the responses are changed which is really great!

Solenco
United Kingdom
About 1 month using the app
November 3, 2024

Best app for the money, for sure! It's easy to use and helps my customers (I think). It saves me a lot of time. It's only too bad that you can actually get some of the more personalized features at the €299 per month mark.
That's something I cannot afford, which is too bad. Other than that it's the perfect app for your store.

Kippenpakket.nl
Netherlands
About 1 month using the app