Reviews (107)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this AI chatbot for boosting sales and customer engagement, noting doubled conversion rates and improved interactions. It handles inquiries 24/7, offers product recommendations, and integrates seamlessly with Shopify. The AI's learning capability and customization options are also praised. Quick setup, efficient multi-conversation handling, and continuous updates enhance its functionality, while the support team is commended for exceptional service.
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paid for annual subscription - shut me off after 8 months and a certain number of views. I couldn't view billing history or anything in the app. One button was available "upgrade" for $500 per month. Good app but definitely not worth $550 per month for a basic LLM.
Rep AI has been a total game changer for our store. It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time. Setup was quick and easy, the team is super responsive (shoutout to Dafi!), and we’ve seen a huge lift in engagement and conversions since installing it. Highly recommend for any store that wants smarter chat and more sales without extra work.
I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI...
Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations.
Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.
Hi, thanks for using Rep and for sharing your feedback.
We’re truly sorry to hear that some of the conversations you reviewed missed the mark. That’s not the experience we aim to deliver.
We’ll be reaching out via email to offer direct assistance and review what you were seeing in your chat records. If you’re open to it, we’d like to help customize the app so it feels more aligned with your expectations.
We offer a variety of AI training tools to make these adjustments quickly and easily.
Thank you again for giving Rep a try, and we hope to have the opportunity to make this right.
Great company to work with, the app is working well and helps to generate sales + save a lot of time in customer service, highly recommended!
This app is next level. We received VIP help from Dafi who helped us with some issues. We couldn’t run our business without Rep AI.
great app, great service
LOVE THIS APP! I have used this app & service on three different ecom sites in the last 6 months & have seen conversion improve across all three sites in different industry verticals - im now connecting into Gorgais to allow for real human support hand off - team is always available & they also support with growth strategy tactics - RECOMMEND - thank u to the team
Onboarding experience is great, seamless and the AI does a great job talking with customers.
Rep AI saves our business so much time. The automated responses to customer enquiries are highly accurate and effective in helping the customer and saving our time. Very easy to implement. Support is excellent too.
Brilliant App with a great team. Rep Ai already made a huge change in our sales and costumers service, the staff is super helpful and the app already developed so much. 100% recommend.
