Reviews (63)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
September 16, 2024

I have tried most of the chat system for Shopify and this one is the winner. Not only is the price right, but this one works right and has the best support team behind it. After some time learning about our products, "Glowy" has been giving great advice, answering questions and giving out super product recommendations to our customers 24 hours a day!

GLOWBIOTICS
United States
5 months using the app
Rep AI Technologies Inc. replied September 27, 2024

Thank you so much for the kind words! It’s fantastic to hear that Rep (aka “Glowy”) has become such an essential part of your team. We're always here for you and happy to see our AI Concierge driving such great results. Here's to even more success together!

November 3, 2024

Best app for the money, for sure! It's easy to use and helps my customers (I think). It saves me a lot of time. It's only too bad that you can actually get some of the more personalized features at the €299 per month mark.
That's something I cannot afford, which is too bad. Other than that it's the perfect app for your store.

Kippenpakket.nl
Netherlands
About 1 month using the app
September 9, 2024

We are very pleased with the assitance we receive from our account Reps. They are always willing to help us implement flows and answer all of our questions. This app has also helped minimize customer service questions to our customer service team which saves a lot of time and payroll. The chatbot ai has been amazing in its ability to learn and adapt within its environment. The on boarding process was simple and any assistance we needed was provided.

Scrub Pro Uniforms
United States
7 months using the app
Rep AI Technologies Inc. replied September 27, 2024

Thank you for the kind words, Scrub Pro Uniforms team! We're so happy to hear Rep is streamlining your support and making a real impact. Thrilled to be part of your success and excited for what’s ahead!

August 26, 2024

Impressive tool with a comprehensive feature set that continues to surprise us even after months of use. The standout benefit is its ability to convert customers automatically, which has already shown tangible results for our business.

What truly sets Rep apart is their exceptional support team. They consistently provide quick responses and valuable assistance, demonstrating a commitment to customer success.

While we're still exploring all of Rep's capabilities, our experience so far has been overwhelmingly positive. The combination of robust functionality and top-notch support makes Rep a solid choice for businesses looking to enhance their customer conversion process.

Pros:
- Extensive feature set
- Automated customer conversion
- Excellent, responsive support team

Cons:
- Learning curve due to numerous features

Magnum Bikes Online
United States
3 months using the app
Rep AI Technologies Inc. replied September 27, 2024

Thank you, Magnum Bikes team 🚴‍♂️ 🙏
We're so happy to hear Rep is driving tangible results. Our goal is to ensure you get the most out of our features, and we’re glad our support team has been there every step of the way to assist.
Cheers to more conversions!

August 27, 2024

Game-Changer for Customer Communication and Conversion Rates!

Rep.ai has been an absolute game-changer for my business! Since integrating this app with my Shopify store, I've noticed a significant improvement in how I communicate with customers and leads. The AI-driven responses are incredibly accurate and timely, ensuring that my customers always feel heard and valued, no matter when they reach out.

What truly sets Rep.ai apart is its ability to handle multiple conversations simultaneously without missing a beat. This has been crucial for managing my growing customer base. The app's seamless integration with Shopify also means I can track customer interactions and conversions effortlessly, all from one dashboard.

But the best part? The impact on my conversion rates has been phenomenal! By providing instant and personalized responses, Rep.ai has helped me turn curious visitors into loyal customers. My sales have definitely seen a boost since I started using this app.

If you're looking for a reliable, efficient, and user-friendly solution to enhance customer engagement and boost your sales, Rep.ai is the way to go. Highly recommended!

Haelf
Austria
26 days using the app
August 21, 2024

I recently tried out this app and I have to say, I was initially hesitant due to its high price. However, after using it during the trial period, I can confidently say that it pays for itself in no time. This app is like having an extra staff member on hand, it's that helpful.

The Sydney Art Store
Australia
16 days using the app
August 21, 2024

Very impressed with Rep AI Chatbot's performance on our website after a straightforward installation process and have found the team very helpful whenever I have needed assistance. Highly recommended.

Pixel Gallery
United Kingdom
2 months using the app
Edited July 17, 2024

Chatbot is effective, streamlining customer queries and making the website more efficient. Support team is truly excellent, very helpful and easy to reach out to, I feel any issues we have will be investigated quickly and acted on and I can reach out easily.

The Tea Makers of London
United Kingdom
6 months using the app
August 12, 2024

First of all, the customer service was friendly and helpful. However, the app didn’t impress me much. Several training sessions were necessary to get the app on track, and I still noticed incorrect communication between the app and my customers. Another negative point is the price. Depending on the size of your shop, it can become a significant monthly expense. After the trial period, the app counted one sale, but when I checked the details in my backend, it was doubtful that this single sale came through this app.

FromPicToArt
United States
26 days using the app
July 10, 2024

Rep Ai is an amazing product! Setting it up and going live was quick and easy. In just the first month, we've seen incredible results, and the performance keeps getting better. Our customers love the personalized experience, and we've noticed a significant boost in sales. Highly recommend for any Shopify store looking to elevate their customer service and sales.

plug
United States
2 months using the app