Reviews (106)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this AI chatbot for boosting customer engagement and sales. It efficiently handles inquiries, reducing the workload on service teams and allowing them to focus on complex issues. Easy to integrate with platforms like Shopify, Zendesk, Klaviyo, and Gorgias, it offers automated responses and handles multiple conversations. Features like personalized product recommendations and a responsive support team add to its appeal.
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Rep AI has been a total game changer for our store. It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time. Setup was quick and easy, the team is super responsive (shoutout to Dafi!), and we’ve seen a huge lift in engagement and conversions since installing it. Highly recommend for any store that wants smarter chat and more sales without extra work.
I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI...
Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations.
Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.
Hi, thanks for using Rep and for sharing your feedback.
We’re truly sorry to hear that some of the conversations you reviewed missed the mark. That’s not the experience we aim to deliver.
We’ll be reaching out via email to offer direct assistance and review what you were seeing in your chat records. If you’re open to it, we’d like to help customize the app so it feels more aligned with your expectations.
We offer a variety of AI training tools to make these adjustments quickly and easily.
Thank you again for giving Rep a try, and we hope to have the opportunity to make this right.
This app is next level. We received VIP help from Dafi who helped us with some issues. We couldn’t run our business without Rep AI.
LOVE THIS APP! I have used this app & service on three different ecom sites in the last 6 months & have seen conversion improve across all three sites in different industry verticals - im now connecting into Gorgais to allow for real human support hand off - team is always available & they also support with growth strategy tactics - RECOMMEND - thank u to the team
Onboarding experience is great, seamless and the AI does a great job talking with customers.
Rep AI saves our business so much time. The automated responses to customer enquiries are highly accurate and effective in helping the customer and saving our time. Very easy to implement. Support is excellent too.
Brilliant App with a great team. Rep Ai already made a huge change in our sales and costumers service, the staff is super helpful and the app already developed so much. 100% recommend.
The tool works reliably and supports our customer communication effectively. Support has recently been responsive and solution-oriented. Our individual requirements were also taken into account. Overall, a good addition to our online shop.
We’re really sorry to hear about your experience. It seems a few important points may not have been fully clear, and we apologize for any confusion. We’d like to take a moment to clarify:
1. Contact with our team – According to our records, your email was answered. When the annual plan was accidentally selected, we responded promptly to confirm which plan would be most suitable, to help avoid any overage charges. Unfortunately, we didn’t receive a reply. We’d definitely love to assist you as soon as possible.
2. Billing & pricing – Rep does not charge per conversation. The number of conversations cannot affect the price. Our pricing is based on website sessions, as explained on our Shopify listing and website. If anything about pricing still feels unclear, we’d be happy to walk you through it.
3. How Rep AI works – Rep doesn’t open chats with every visitor. Rep uses our proprietary AI “Rescue Algorithm” to identify shoppers who are about to leave without completing a purchase and provide them with helpful, contextual guidance. It’s similar to how a skilled salesperson in a store might notice a hesitant customer and step in to assist. This approach helps improve the shopping experience and increase conversions. To emphasize, the number of approaches does not impact billing.
Apologies again for your experience - we are here to make things right, and have also reached out to you directly to make sure we provide any additional support you may need.
Rep AI has been so easy to integrate and use on our Shopify store. It has replaced our live chat feature, which has taken a substantial amount of workload off of our CS team. The AI is super intuitive and easy to train. Rep AI completely enhances our customer’s interactions with our site and products. The REP team (Aron and Dafi) have also been a delight to work with. The onboarding process was fast and seamless. They were there to support us every step of the way. Highly recommend!
We worked with Gabriela during our onboarding and she took care of everything lightning fast. We made sales day one. Highly recommended.