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Record user sessions, understand your customer, and provide versatile surveys to improve your store
See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance.
- Convert visitors into customers. Replay full session recordings to understand UX
- Easy to read insights and ecommerce specific segmentation
- Build a connection with your customers with post-purchase surveys
- Easy to read insights take the guesswork out of why a landing is not converting
- Centralize survey responses to better understand user feedback
- Popular with stores like yours
- Based in United States
Languages
English
Categories
Customer behavior
Marketing and sales
Visuals and reports
Pricing
FREE
Free
Features
- 100 unique visitors/month
- Session Recording
- Shopify Integration
- Ticket Support
GROWTH
$29 / month
Pricing from $29/mo based on usage. 90-day free trial. Custom plans available. See pricing page in app for more details.
Features
- 90 Day Free Trial
- 10,000 Unique Visitors/Mo
- Custom Events
- Custom Rules
- Live Chat Support
- +$10 per additional 5K unique visitors
90-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (576)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for insights into customer behavior, helping identify site weaknesses and optimize conversions. It's especially useful for new businesses to enhance user experience, with some reporting increased sales after addressing issues. Features like session recordings, heatmaps, and surveys provide direct feedback for tailored strategies. Merchants praise its ease of installation, user-friendly interface, seamless integration, and responsive support, delivering accurate data quickly for site improvements.
While the UI of the app is clean and easy to use, its riddled with bugs.
This means that the ability to filter and view on events often does not work, the session time is not accurate, session recordings are often cut off, and more recently, the recordings are duplicated.
While the support team responds to your bug tickets, bugs are rarely resolved and you'll need to chase them to get any update. For a $30 / month app - this is not acceptable.
Great app to analyze customer behavior and adjust the website accordingly.
The anonymous insight into page interactions and flows has been helping us choose and prioritize product and web updates.
Support
App support provided by CartKit.
Resources
Developer
1250 Ave. Ponce De Leon, Suite 301 PMB #3002, San Juan, PR, 00907, US
Launched
March 20, 2019
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