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Record user sessions, understand your customer, and provide versatile surveys to improve your store
See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance.
- Convert visitors into customers. Replay full session recordings to understand UX
- Easy to read insights and ecommerce specific segmentation
- Build a connection with your customers with post-purchase surveys
- Easy to read insights take the guesswork out of why a landing is not converting
- Centralize survey responses to better understand user feedback
- Highlights
- Popular with businesses in United States
- Works with the latest themes
Languages
English
Categories
Customer behavior
Marketing and sales
Visuals and reports
Pricing
FREE
Free
- 100 unique visitors/month
- Session Recording
- Shopify Integration
- Ticket Support
GROWTH
$29 / month
- 7 Day Free Trial
- 10,000 Unique Visitors/Mo
- Custom Events
- Custom Rules
- Live Chat Support
- +$10 for every additional 5,000 unique visitors
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2,772)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its detailed replay feature and survey tools that enhance user experience and increase conversion rates. It offers a free plan with essential features like session recordings and heatmaps, crucial for analyzing customer behavior. The interface is user-friendly, and the performance is reliable. Customer support is also noted for being responsive and helpful.
The anonymous insight into page interactions and flows has been helping us choose and prioritize product and web updates.
I didn't even activate the plan, but was automatically charged $39 per month. This is a robber plugin!!
You have been paying for this app since Dec 17, 2023. If you need a refund reach out to us via live chat.
This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who ...
Hi there, we have already issued you app credits for $249 which can be used toward future app payments. We are also waiting to hear back from Shopify support regarding the ...
Support
App support provided by CartKit.
Resources
Developer
1250 Ave. Ponce De Leon, Suite 301 PMB #3002, San Juan, PR, 00907, US
Launched
March 20, 2019
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