Peek! ‑ Better Replay & Survey

Peek! ‑ Better Replay & Survey

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.8 (2,711)
Developer
CartKit

Record user sessions, understand your customer, and provide versatile surveys to improve your store

See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance.

See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance. more
  • Convert visitors into customers. Replay full session recordings to understand UX
  • Easy to read insights and ecommerce specific segmentation
  • Build a connection with your customers with post-purchase surveys
  • Easy to read insights take the guesswork out of why a landing is not converting
  • Centralize survey responses to better understand user feedback
Highlights
Popular with businesses in United States
Works with the latest themes

Languages

English

Categories

Customer behavior

Real-time tracking, Activity tracking, Session replay, Replay filtering, Segmentation, Page views, Visitor IP, Broken links, Cohort analysis

Marketing and sales

Marketing attribution, Checkout analytics, ROAS, Profit insights, Purchase tracking, Funnel analysis, UTM tracking, Abandoned carts

Visuals and reports

Analytics dashboard

Pricing

FREE

Free

  • 100 unique visitors/month
  • Session Recording
  • Shopify Integration
  • Ticket Support

GROWTH

$29 / month

  • 7 Day Free Trial
  • 10,000 Unique Visitors/Mo
  • Custom Events
  • Custom Rules
  • Live Chat Support
  • +$10 for every additional 5,000 unique visitors

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (2,711)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to replay customer journeys and record sessions, which helps enhance user experience and increase conversions. The upcoming Heatmap feature is also eagerly anticipated for its potential to offer deeper insights. The survey component is praised for effectively collecting customer feedback, complementing the replay features. The app is recognized for its fast, intuitive interface that does not compromise store speed and for providing detailed analytics. Support is frequently commended for being quick, friendly, and helpful, significantly enhancing merchant satisfaction.

September 26, 2024

Really finding this useful to see what our customers are browsing. Support has been great too!

William & Irene
United Kingdom
4 months using the app
July 4, 2024

Super fast reply, great customer service. I was very pleased with the fast turn around.

Tassels & Confetti
United States
About 3 years using the app
September 7, 2024

Got charged even though app was supposed to be free and now waiting for a respond for a refund since I didn't even use this app and got charged before even the month has finished

DermaFusion
Canada
18 days using the app
CartKit replied September 18, 2024

Hi there! You are accepting a 7 day free trial of the Pro plan. If you switch to the free plan within 7 days, you will NOT be billed. We indicate how many days you have remaining on the Free Trial on every page of the app at the very top.

The 7 day Free Trial allows you to experience the full features of the app that are included in the Pro plan. If you decide that you don't want the Pro plan, you can always downgrade to the Free plan before your 7 day free trial ends and you'll never be billed.

Please reach out to us via 24/7 live chat to discuss your refund. We will also be reaching out to you via email. Thank you

Support

CartKit can answer any questions you have about Peek! ‑ Better Replay & Survey.

Developer

CartKit

1250 Ave. Ponce De Leon, Suite 301 PMB #3002, San Juan, PR, 00907, US

Launched

March 20, 2019

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