Reviews (2,766)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to analyze customer interactions, enhancing site navigation and conversion rates. It offers a free plan with features like session replays and possibly heatmaps, which effectively identify customer behavior and conversion barriers. The app is easy to install and integrate, and the support team is noted for their quick, helpful responses, ensuring a reliable and functional user experience.
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I didn't even activate the plan, but was automatically charged $39 per month. This is a robber plugin!!
You have been paying for this app since Dec 17, 2023. If you need a refund reach out to us via live chat.
After using it, not only did they deduct the monthly fee, but they also maliciously deducted ten times the monthly fee and refused to process the refund, and kept delaying it. It is highly not recommended!
This is fraudulent review. This store was never charged. This review will be reported to Shopify.
Rubbish software!!! It maliciously deducts money randomly. After applying for the fee, it has been refusing to process the refund on the grounds that Shopify has not processed it. It is not recommended to use this app! !
This is fraudulent review. This store was never charged. This review will be reported to Shopify.
This app only recorded 1 out of 10 sample sessions. The session it did record was spot on. Hoped for more accuracy.
Update! The app does not recording anymore. I did not have reached the 5000 sessions and i can not find any other problem. furthermore i can not find a solution to contact the suppert - only a FAQ is available...
and one more featere is missing - a ip block ( for example for my own ip ).
Really nice and totally free. Love it. Absolutely useful to find out what your visitors do ( and what not)...
The app doesn't work as promised. I can only see my own recordings. Every time I try watch my customers recordings the app only show me a frozen image of my landing page.
Ainda não da pra saber se é bom. Tenho pouco tempo de uso. O app funciona gravando o que o usuario esta vendo.
Sorry, but I think should be there more explanation about the action we could possibly take based on customer behaviour. It's recording my own visits and my admin's visit and it makes the list enormous ( it should not happen as we are all day working on the website in and out) I do not believe its recording properly as I have sales from customers from abroad and did not appear there at all. It could be great but still, there are room for lots of improvement. Did not do anything to my business.I wish I could be leaving a great review but...
We appreciate your feedback! The function to exclude the sessions is something we are definitely looking forward to implementing. We'll reach out via email to get more details :)
You can only see your last 10-15 visits, no replay history. It's only useful if you sitting there all day and watch it "live". Unfortunately there is no support either, no one reply since weeks. I sent 4-5 messages to multiple email addresses they provided. Sad, becasue this could be a great app
its too early to tell, however I am very annoyed that the heat map tool is still not available - despite the reason I added the app!
We appreciate your feedback! Our team is working hard to release this function as soon as possible. We'll reach out via email :D