Reviews (577)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app transformative for understanding customer behavior, praising its session recording and heat maps for optimizing conversions. The survey tool's customization is valued for direct feedback collection. Quick setup, accurate data, and a user-friendly interface are consistently highlighted. Many appreciate insights provided within minutes. Customer support is frequently commended for being responsive and helpful, with the live chat feature and prompt query resolution being particularly valued.
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i recommend very good
Great app, but sometimes the full sessions are not recorded especially with purchase sessions
You can see the access data and time, etc., the operation is more convenient, the data is clear, and you can always use it
This app is so beneficial to analyze customer's research on my website. It will help me know their interest and help me analyze abandoned carts better.
love the replays! great way to see what the customers are shopping for. overall great app. will definitely recommend.
This is a great way to study your page. I do not like how there is a limit to how much traffic is recorded.. regardless, still a useful tool
This app really helps me get an understanding of my customer's journey while on my site. Looking back on the replays there are some actions that dont get played back but all-in-all i'm happy with the app.
Nice app. Does what it is expected. Post-purchase survey is a nice touch. Still waiting little bit more for the return of the high price. We need to use it now on free plan.
Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us.
-Waqas
All our recordings had gone, I left a message. Next day all was fixed. Thank you for sorting this out for us.
NO FREE FOOD IN FREETOWN GUYS! The app works unbelievably great, the only reason i am giving it a 4 star is that the recording time limit is very short. Soon as your store starts getting a lot of traffic, within 2 days your recording limit will finish and you have to wait for until 1st day of a new month to get another 2-3 days of new recording time. I've emailed the company to sell us a premium subscription plan like everyone else and they say it's free but come on! it's not truly free if i have to wait 28 days to get just 3 days of recording. How about the other 27th days?