Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

November 7, 2024

This app does exactly what it promises to do! Although some features are limited, it's awesome that Peek offers free plan for starter to test it out. Live chat is also responsive and helpful. I'd recommend this app for all new/small businesses.

MILTHREAD
United States
4 months using the app
October 15, 2024

Great app to see specially if the visitors are reading your content or not or where they spend the most time. Its fun.

Banana Roller
India
Almost 2 years using the app
October 4, 2024

really good to see what people actually do on your website, and why it may not even convert

Klavier Arzt
Switzerland
About 2 months using the app
September 26, 2024

Really finding this useful to see what our customers are browsing. Support has been great too!

William & Irene
United Kingdom
4 months using the app
November 6, 2024

I started a free trial, which I canceled, however they charged me anyway. I have been asking for a refund for 2 weeks and every time I contact them they tell me to wait without any solution.

SurfMateStore
Chile
About 2 months using the app
CartKit replied November 8, 2024

Hello! When you install the app, you'll start with a 7-day free trial of the Pro plan, not the paid version. You can see how many days are left in your trial at the top of every page in the app.

If you decide the Pro plan isn’t for you, you can switch to the Free plan anytime before the trial ends, and you won’t be charged.

There is an issue with the refund process from shopify's end. We informed them when reached out to us. They will manually processing the refund. :)

November 14, 2024

This app is amazing! I highly recommend it! It helps to understand customers behavior and also what products grab their attention and it has been a true insight into helping to customize more popular type items that would have better conversion. Don was great in answering some of my questions! Support is better than most apps for sure!

Envy The Eagle
United States
1 day using the app
October 2, 2024

Great platform to understand how enhance UX and get higher conversion.

BetterThanFlowers
Hong Kong SAR
8 months using the app
October 21, 2024

super helpful and easy to work with, highly recommend.

Dannico
United States
About 1 month using the app
November 14, 2024

Quick response! Great Customer service.

FËM RITUALS
United States
About 1 year using the app
November 12, 2024

Really love the app it helps me understand my cutomers behaviour to optimise my conversion rate.

Tiffanya Store
United Kingdom
8 days using the app