Reviews (576)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for insights into customer behavior, helping identify site weaknesses and optimize conversions. It's especially useful for new businesses to enhance user experience, with some reporting increased sales after addressing issues. Features like session recordings, heatmaps, and surveys provide direct feedback for tailored strategies. Merchants praise its ease of installation, user-friendly interface, seamless integration, and responsive support, delivering accurate data quickly for site improvements.
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While the UI of the app is clean and easy to use, its riddled with bugs.
This means that the ability to filter and view on events often does not work, the session time is not accurate, session recordings are often cut off, and more recently, the recordings are duplicated.
While the support team responds to your bug tickets, bugs are rarely resolved and you'll need to chase them to get any update. For a $30 / month app - this is not acceptable.
Great app to analyze customer behavior and adjust the website accordingly.
The anonymous insight into page interactions and flows has been helping us choose and prioritize product and web updates.
Provides valuable insights! Their customer support team is very quick and friendly as well.
This app does exactly what it promises to do! Although some features are limited, it's awesome that Peek offers free plan for starter to test it out. Live chat is also responsive and helpful. I'd recommend this app for all new/small businesses.
good app
Customer service is very quick to answer. I haven't been able to use the app yet but am hopeful.
Thank you
Really solid app. We used the free version for some time, but it was so good we decided to upgrade. It's worth it. You'll learn really useful things from watching the recordings that will help you know where to improve your site.
very nice APPLICATOIN
This app gave me such valuable insight into how customers navigate my store. I could see exactly where they paused or got confused, which helped me make smart improvements right away. And the customer service was absolutely fabulous! They patiently guided me through the setup and answered all my questions with such care. I couldn’t be happier with the support I received!
