Reviews (707)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its detailed analytics on customer behavior and navigation, which helps improve store functionality and boost conversion rates. It features a real-time customer journey replay and a feedback survey tool, enhancing user engagement insights. The app also offers a free trial and is praised for its accurate performance. Responsive and helpful customer support further enhances the user experience.
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This app gave me such valuable insight into how customers navigate my store. I could see exactly where they paused or got confused, which helped me make smart improvements right away. And the customer service was absolutely fabulous! They patiently guided me through the setup and answered all my questions with such care. I couldn’t be happier with the support I received!
The anonymous insight into page interactions and flows has been helping us choose and prioritize product and web updates.
This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who would dare to use this plugin? I asked for a refund for the extra fees, but the customer service no longer responded. The latest reply said that the fees have been refunded, but after checking, only $29 was refunded, and the $249 was not refunded at all. They only made false comments to cover up their mistakes!
Hi there, we have already issued you app credits for $249 which can be used toward future app payments. We are also waiting to hear back from Shopify support regarding the status of your refund. As soon as we have an update we will reach out to you. Thanks for your patience.
Here's a screenshot confirming the app credits: https://share.zight.com/xQukA4ly
This app does exactly what it promises to do! Although some features are limited, it's awesome that Peek offers free plan for starter to test it out. Live chat is also responsive and helpful. I'd recommend this app for all new/small businesses.
Really solid app. We used the free version for some time, but it was so good we decided to upgrade. It's worth it. You'll learn really useful things from watching the recordings that will help you know where to improve your site.
professional and friendly customer service. Recommend
Customer support was amazing and the app gave me valuable insight
Great to help us understand the customer journey!
They changed the interface and now you have to accept the paid plan to be able to installed it. Even if it is written FREE at the shopify store.
After they say you can change on the app. But you are still obbliged to agree on the paid plan otherwise you cannot access the platform. Be aware if you are installing it.
For me it is just an scammy act and they call it marketing. I hope this commentary changes something because I don't think it is a good approuch to customers. Please just be transparent at first on Shopify App Store.
I am still waiting for my refund that they say they cannot find it.
Thank you for sharing your feedback, and we apologize for any confusion. Shopify requires users to agree to potential charges when switching between plans, but this doesn’t mean you’ll be charged while on the free plan. We understand how this might be misinterpreted and will work to make this clearer moving forward.
As for your refund, it has been processed, and we’ve communicated this to you. If there’s any further issue or if you need additional assistance, please don’t hesitate to reach out. We value your input and are committed to improving the experience for all our users.
It was great, help me to see how my customer see everything in order to improve my store