Reviews (2,731)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer interactions, which help improve user experience and boost conversion rates. Key features include live previews, session recordings, and detailed analytics that enhance website functionality and customer engagement. Merchants appreciate the reliable performance, efficient customer support, and the availability of a free trial to test the app's features. New features like Heatmaps are also anticipated.

October 15, 2024

Great app to see specially if the visitors are reading your content or not or where they spend the most time. Its fun.

Banana Roller
India
Almost 2 years using the app
October 4, 2024

really good to see what people actually do on your website, and why it may not even convert

Klavier Arzt
Switzerland
About 2 months using the app
September 26, 2024

Really finding this useful to see what our customers are browsing. Support has been great too!

William & Irene
United Kingdom
4 months using the app
October 2, 2024

Great platform to understand how enhance UX and get higher conversion.

BetterThanFlowers
Hong Kong SAR
8 months using the app
October 21, 2024

super helpful and easy to work with, highly recommend.

Dannico
United States
About 1 month using the app
October 16, 2024

Great app and very useful. Live chat was very helpful too! Recomended.

Backyard Discovery UK
United Kingdom
4 months using the app
September 7, 2024

Got charged even though app was supposed to be free and now waiting for a respond for a refund since I didn't even use this app and got charged before even the month has finished

DermaFusion
Canada
18 days using the app
CartKit replied September 18, 2024

Hi there! You are accepting a 7 day free trial of the Pro plan. If you switch to the free plan within 7 days, you will NOT be billed. We indicate how many days you have remaining on the Free Trial on every page of the app at the very top.

The 7 day Free Trial allows you to experience the full features of the app that are included in the Pro plan. If you decide that you don't want the Pro plan, you can always downgrade to the Free plan before your 7 day free trial ends and you'll never be billed.

Please reach out to us via 24/7 live chat to discuss your refund. We will also be reaching out to you via email. Thank you

July 4, 2024

Super fast reply, great customer service. I was very pleased with the fast turn around.

Tassels & Confetti
United States
About 3 years using the app
August 24, 2024

Very nice app to keep an eye on how visitors interact with our store. And great customer support.

ReboundFit
India
15 days using the app
October 14, 2024

You don’t give your clients any opportunity to try the app before asking them to subscribe to a paid plan right from the start. No thanks, we find more value in other apps than in yours.

Djolie
Canada
1 day using the app
CartKit replied October 15, 2024

Hi there! When you install the app, you are not automatically on the paid plan, You are accepting a 7 day free trial of the Pro plan. We indicate how many days you have remaining on the Free Trial on every page of the app at the very top.

If you decide that you don't want the Pro plan, you can always downgrade to the Free plan before your 7 day free trial ends and you'll never be billed.