Reviews (2,766)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to analyze customer interactions, enhancing site navigation and conversion rates. It offers a free plan with features like session replays and possibly heatmaps, which effectively identify customer behavior and conversion barriers. The app is easy to install and integrate, and the support team is noted for their quick, helpful responses, ensuring a reliable and functional user experience.

February 6, 2025

This app is a great!

Showface Beauty
United States
Over 3 years using the app
December 3, 2024

Very good replay app, help me a lot to improve my website

Doki Doki Land
Canada
11 days using the app
October 15, 2024

Great app to see specially if the visitors are reading your content or not or where they spend the most time. Its fun.

Banana Roller
India
About 2 years using the app
November 5, 2024

Very helpful customer support! Great app, does what it needs to do! 5/5

theey.co
Netherlands
About 2 months using the app
December 31, 2024

i would say just the best app for replays and heatmaps.

BetterHealth
United Kingdom
7 days using the app
November 6, 2024

I started a free trial, which I canceled, however they charged me anyway. I have been asking for a refund for 2 weeks and every time I contact them they tell me to wait without any solution.

SurfMateStore
Chile
About 2 months using the app
CartKit replied November 8, 2024

Hello! When you install the app, you'll start with a 7-day free trial of the Pro plan, not the paid version. You can see how many days are left in your trial at the top of every page in the app.

If you decide the Pro plan isn’t for you, you can switch to the Free plan anytime before the trial ends, and you won’t be charged.

There is an issue with the refund process from shopify's end. We informed them when reached out to us. They will manually processing the refund. :)

November 14, 2024

Quick response! Great Customer service.

FËM RITUALS
United States
About 1 year using the app
November 12, 2024

Really love the app it helps me understand my cutomers behaviour to optimise my conversion rate.

Tiffanya Store
United Kingdom
8 days using the app
December 12, 2024

Great customer service, quick to react!

4The Season
Netherlands
About 1 month using the app
December 14, 2024

Good customer service

Concept Clothing
Hong Kong SAR
About 1 month using the app