Reviews (2,766)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to analyze customer interactions, enhancing site navigation and conversion rates. It offers a free plan with features like session replays and possibly heatmaps, which effectively identify customer behavior and conversion barriers. The app is easy to install and integrate, and the support team is noted for their quick, helpful responses, ensuring a reliable and functional user experience.

November 4, 2024

that are good to with

StyleFusion Boutique
United States
About 2 months using the app
November 15, 2024

La mas completa que he encontrado, manejo facil y muy intuitiva

Istantix
Spain
About 2 months using the app
November 30, 2024

Great app!!!

Vionis Industries - based in Düsseldorf
Germany
About 2 months using the app
January 6, 2025

Rubbish software!!! It maliciously deducts money randomly. After applying for the fee, it has been refusing to process the refund on the grounds that Shopify has not processed it. It is not recommended to use this app! !

uk.ctronics
China
3 minutes using the app
CartKit replied January 7, 2025

This is fraudulent review. This store was never charged. This review will be reported to Shopify.

January 20, 2025

Love this app with great features and the customer service is really good too.

Splurge Well
Canada
4 minutes using the app
January 26, 2025

Be carefull this is a cost-trap if you don't take care. It's only a free 7 days trial and after they can charge you up to $999,00 a month depenting on the usage!
To use or test it you have to willing in to this directly after installation!

Would not recommend to install or test this.

Olli's Collectibles
Germany
5 minutes using the app
CartKit replied January 28, 2025

Hi!

Thank you for your feedback! To clarify, the 7-day free trial and pricing details are required by Shopify to be displayed during installation. This ensures transparency about potential charges.

Our support team is here to assist if you have any questions. If you were charged unfairly, you can always reach out :)

October 14, 2024

You don’t give your clients any opportunity to try the app before asking them to subscribe to a paid plan right from the start. No thanks, we find more value in other apps than in yours.

Djolie
Canada
1 day using the app
CartKit replied October 15, 2024

Hi there! When you install the app, you are not automatically on the paid plan, You are accepting a 7 day free trial of the Pro plan. We indicate how many days you have remaining on the Free Trial on every page of the app at the very top.

If you decide that you don't want the Pro plan, you can always downgrade to the Free plan before your 7 day free trial ends and you'll never be billed.

December 1, 2024

nice

Cludo
India
3 days using the app
October 23, 2024

Good customer service.

She & Me
Belgium
26 days using the app
December 5, 2024

Waqas was very helpful with my questions :) Thank you so much!!

Trueblueaussiedeals
Australia
41 minutes using the app