Popcorn Replay Customer Visits
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Highlights
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Use directly in Shopify admin
About this app
Powerful eCommerce session recorder. Record customer visits in your store to gain valuable insights!
Use session recording to see your store through your customers' eyes by recording live sessions on any device. With Popcorn Replay, you can easily identify and fix any design and layout issues, evaluate new ideas, and make data-driven decisions. Plus, our screen recording feature captures browser, location, device, and OS for each session, giving you valuable insights into your customers' behavior via replay. Try Popcorn Replay today and take your store's user experience to the next level!
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Record customer visits to your store for valuable activity-based insights.
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See an events timeline, browser, location, device, and OS for each recording.
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Mobile friendly: play session recordings on your mobile device for fast review
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Share a recording via password-protected pages with your team for collaboration
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Save your favorite videos for later reference and comparison when making changes
Pricing
7-day free trialSILVER
$9.99/month
- Record store visitors
- Advanced filters
- Share recordings
- Exclude countries
- Watch on mobile
- 2,000 saved recordings
GOLD
$19.99/month
- Record store visitors
- Advanced filters
- Share recordings
- Exclude countries
- Watch on mobile
- 5,000 saved recordings
PLATINUM
$49.99/month
- Record store visitors
- Advanced filters
- Share recordings
- Exclude countries
- Watch on mobile
- 10,000 saved recordings
SILVER
$9.99/month
- Record store visitors
- Advanced filters
- Share recordings
- Exclude countries
- Watch on mobile
- 2,000 saved recordings
GOLD
$19.99/month
- Record store visitors
- Advanced filters
- Share recordings
- Exclude countries
- Watch on mobile
- 5,000 saved recordings
PLATINUM
$49.99/month
- Record store visitors
- Advanced filters
- Share recordings
- Exclude countries
- Watch on mobile
- 10,000 saved recordings
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
178 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this tool for its ability to record and track customer visits on their websites, helping identify and resolve conversion issues. Its user-friendly interface and valuable data, even in the free version, make it a cost-effective solution. Many appreciate the responsive customer support. It's seen as a game-changer in creating effective marketing strategies and optimizing websites.
I was charged for three months and was never able to access over 2,000 recordings! This app isn't worth it .
Hi there,
Popcorn was used by your account since October 2020.
Since it was installed, we have not received any support ticket or email by your account. Our team is available to help through a live chat and email. We will be happy to solve any issues as they arise.
Please note the app billing plan was *manually* activated by the store admin on March 23rd, 2023.
As any other Shopify app billing charge - it is visible in plain sight inside each and every Shopify monthly invoice, under the "Apps" section.
A charge will be automatically deactivated once the app is uninstalled.
We have a satisfaction guarantee policy through which any of our accounts can be refunded with no questions asked.
Please let us know if you need any further assistance via email - support@conversionbear.com.
I just installed this app and so far so good. I can not really say more at this point in time. it is easy to install, I did a test run and it it recorded my session. I uninstalled Nope, I already un installed it. It recorded my own visits, I don't need that. There's is no way to turning it off, not that I could find any without asking for help. I am to busy, to do that. That app is not for me.
You can avoid recording your own visits by excluding your specific IP, inside the settings tab. We record store admin sessions to make it easier for merchants to test the app during trial period.
It doesnt show all time customer spends on site. Often you can see on the replay that customer is already scrolling next site and you CANT WATCH CART AND CHECKOUT to check where and why customers buy. I dont recommend it
Please note apps (and I mean *any app*) can not record inside Shopify checkout pages due to security and privacy reasons. In fact, Shopify blocks any scripts from loading inside checkout pages.
This means, it won't be possible to watch customers while they are inside the checkout page as they fill in their credit card details and other very sensitive information which is considered PII (personal identifiable information).
Popcorn is designed to follow very strict privacy rules, keeping all sessions anonymous. Otherwise, you (as a merchant) might face severe legal issues. In other words, this set of rules is there to keep you safe.
As such and by design - sessions will be cut off at the point where customers proceed to checkout. That is the most common reason for a recording freeze.
Please let us know if you have any other questions or concerns.
You can reach out to us directly via email support@conversionbear.com
About this app
Built by Conversion Bear
About Conversion Bear
4.9 average rating
4 years building apps for the Shopify App Store
Shimon Hatarsi 45, Tel Aviv, Tel Aviv, 6249246, IL
Support
Send a messagesupport@conversionbear.com
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