Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app, especially for new businesses, for its ability to provide valuable insights into customer behavior and optimize their site. The replay feature is particularly appreciated, allowing real-time tracking of customer activity to identify potential issues. The app also includes a survey feature for direct customer feedback. It's praised for its ease of use, quick setup, excellent customer support, and no impact on store performance.

March 6, 2020

Very Nice app. Very useful to track the visitors' journey on the website. I faced some issues I couldn't watch the whole minutes of a recording but I will keep on testing it. Thank you.

Tshopi.com
Lebanon
6 months using the app
Edited October 15, 2019

This app is pretty cool. It works well and is very accurate. I recommend it to all. It helps to see if anything is wrong during the customer's experience and gives immediate data on if I need to change anything.

Koolschtuff
United States
6 months using the app
March 3, 2021

pouco tempo de uso mas parece bom, vou testar e depois dou uma opinião mais correta. parece ter uma boa capacidade de gravação mas o plano gratuito e bem limitado a apenas ver a ação do cliente

ID Paris Professionnel
Brazil
6 months using the app
CartKit replied March 3, 2021

Thank you for taking the time to post a review! Please reach out at replay@cartkit.com if you need a few extra days in trial :)

July 21, 2019

Good app, I can monitor whats going on the website. We see potential buyers and what pages they like and view. We can analyse how to improve website pages. Thanks from Theprofilelounge.com

The Profile Lounge
United States
6 months using the app
Edited May 2, 2019

This app is great to monitor what you're customers are doing on your site. It provides you with the feed of what they are clicking, what catches their eye etc. The only issue I have had with this app thus far is that it has no sidebar for you to scroll up and down sometimes. It is quite annoying being that I would like to look at previous visits to the site not just recent ones. Please fix that issue, other than that it is a worth it!

HdBaby LLC
United States
5 months using the app
October 15, 2019

nice

UERENEY
Romania
5 months using the app
Edited January 7, 2021

Had a few bumps in the beginning but they're worked out. App works well, it just lags my store a bit. Hopefully it will work out

Story Boutiques
United States
5 months using the app
CartKit replied January 6, 2021

Update: The issue has been resolved, we sent an email :)
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Hi! We just reached out via email. We would appreciate it if you can get back in touch with us to address this issue. Thanks!

November 8, 2019

We would like to have data from the videos. It is a great idea but it could be improved. Check other heatmap ones

Klassy Frise
Canada
5 months using the app
September 5, 2019

Super application pour mieux comprendre la navigation sur le site je recommande. Idéal pour le lancement d'un store

Futés Boutique
France
5 months using the app
April 18, 2020

Good app very helpfull for checking your website usage . Love it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dakar Epice
Senegal
5 months using the app