Reviews (2,767)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to analyze customer interactions, enhancing site navigation and conversion rates. It offers a free plan with features like session replays and possibly heatmaps, which effectively identify customer behavior and conversion barriers. The app is easy to install and integrate, and the support team is noted for their quick, helpful responses, ensuring a reliable and functional user experience.

September 3, 2019

Just installed and I haven't used it fully. Although the clip could be a bit longer to help determine what drives sales or causes one to loose customers. So far, I haven't been able to do that as the clips are just for a few seconds.

Rare Epoch
United Kingdom
7 months using the app
April 16, 2020

it seems pretty good, it has a lot of downloads
I'm not sure what else I should review about anyways.
All I know is that I need this function to be able to track the visits and web traffic on my website to know what to and what not to do.

Thank you!

CuffsnStuffs
United States
7 months using the app
October 21, 2019

It's good that I can see my customer's behaviours. But.. seems quite not smooth sometimes my website looks gone. actually not like that.

DAYBLANC
Singapore
7 months using the app
Edited December 16, 2019

Nice app works well. Sometimes it doesn't give the accurate location rest of it works very well.
Best part is, this app is absolutely free

Factory to Cart
Australia
6 months using the app
May 30, 2020

I used this app and it is great, because you can precisely see what to improve to your shopify store.

ZomerVerkoelingen
Netherlands
6 months using the app
Edited August 28, 2019

When it works it's a great app and very useful. It shows exactly how customers navigate the store so you can adjust. However, recently it has alot of my vistors' sessions arent showing up. I was looking for the recordings of people who made a purchase and many of them did not show up

EXOShealth
United States
6 months using the app
Edited September 30, 2019

It's a pain to have to manually refresh the page in order to see the most recent sessions. Otherwise, great!

Everviolet
United States
6 months using the app
October 30, 2019

So far so good. Love the view where you can see what the user actually did, it really helps us with seeing where the flow of the sites should go.

Invroheat USA
United States
6 months using the app
March 6, 2020

Very Nice app. Very useful to track the visitors' journey on the website. I faced some issues I couldn't watch the whole minutes of a recording but I will keep on testing it. Thank you.

Tshopi.com
Lebanon
6 months using the app
Edited October 15, 2019

This app is pretty cool. It works well and is very accurate. I recommend it to all. It helps to see if anything is wrong during the customer's experience and gives immediate data on if I need to change anything.

Koolschtuff
United States
6 months using the app