Reviews (2,742)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

September 2, 2020

Love the app! Super excited to see how it helps us with sales and figuring out the traffic of our customers!

Verago Handmade
United States
About 2 months using the app
July 14, 2019

Great app so far - seems to be doing a good job, recordings are coming through fine and you can see skip straight to whatever page you like which is a nice feature. Oh and it's free - what more can you ask!

Ralph Christian
United States
About 2 months using the app
August 18, 2020

We only just enabled betterplay and we have been able to get a grasp of our site visitors behaviour. The app shows what activity your visitors engage in when they visit your store. For us, it helped to show visitors had been directed to a wrong landing page for a product promotion and we're able to fix this. Thank you betterplay.

mybabyflame
Nigeria
About 2 months using the app
September 27, 2019

I just installed this app and appears to be working great. 1st day and I can see what my customers see and change my theme a bit. Awesome!

Warehouse Geek
Canada
About 2 months using the app
January 7, 2020

So far, so good. I'll leave a more detailed review after I've had a good amount of time with it. I've only watch 1 recording and it seems great.

Itty Bitty Co
United States
About 2 months using the app
June 27, 2021

Excelente app para todos aquellos que buscamos optimizar y hacer crecer nuestra tienda online. Totalmente recomendada!

Pet Shop Chicureo: Tienda para mascotas online de referencia para los que quieren de verdad a sus perros y gatos
Chile
About 2 months using the app
July 30, 2019

Does exactly what it says. Kinda wish there was a way to filter our recordings under 1 minute in length, but I won't complain for a free app.

Cult of Otaku
United States
About 2 months using the app
February 4, 2021

Solução legal demais.
existem outras ferramentas bem caras que não dão a mesma leveza e qualidade de serviço

Casa da Vó Moderna
Brazil
About 2 months using the app
Edited July 8, 2020

This app was truly helpful for me to see if customers were getting hung up on any one particular area of my store. I love the feature as it can help greatly with quality control.

Statement Piece NY
United States
About 2 months using the app
February 12, 2021

I love this app! it helps me a ton to figure out what peoples favorite products are, and to view my website from a different lens!! defiantly a favorite, and recommending to everyone!

Lindsay's Workshop
United States
About 2 months using the app