Reviews (623)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its insightful analytics on customer behavior, aiding in store improvements and conversion optimization. Features like session recordings and surveys are essential for collecting customer feedback. The app offers a user-friendly interface and a free plan option, does not slow down store performance, and provides excellent customer support, making it a favored choice for enhancing customer engagement and feedback mechanisms.

September 29, 2023

Very good app. Like...really good. Its so helpful to see what people are actually doing on your site. I have learnt alot from it

Nicholas Corliss
New Zealand
About 2 months using the app
Edited December 14, 2019

Easy to install and use, I like the button which I can change the play speed, as well as the skip idle time tick box - both making using Replay easier. It helps us to see where we can improve our site. Thank you!

Teas.com.au
Australia
About 2 months using the app
April 20, 2020

awesome !

Animazu eStore
Hong Kong SAR
About 2 months using the app
March 25, 2021

really useful and i would recommend everyone install this . simple review all shoppers and there is many thing we can think to improve.

MAAB New Zealand
New Zealand
About 2 months using the app
July 21, 2021

Replay Live is great at showing me exact customer shopping journeys and are always rapidly updating with brand new sessions. I try to watch and learn from every single session they provide me!

All Personalization
United States
About 2 months using the app
CartKit replied July 29, 2021

Thank you for sharing your experience with Replay! I'm sure other store owners will find this very helpful :)

- Judith C.

Edited August 18, 2020

Excellent , this app help you to study your customer behavior on your website
i think will help me a

Newtech Store SA
Saudi Arabia
About 1 month using the app
December 17, 2019

This app is great for viewing customer's behaviour and figuring out, what you can improve to close more visits.

MemoryCanvas
Slovenia
About 1 month using the app
February 28, 2020

It's good having a working replay app. Had to remove lucky orange due to malfunctions, so happy with this.

magalufdiscount
France
About 1 month using the app
September 11, 2019

This is very good app, if you are running a business you need this on your website. Now i can see what my site is lacking.

TRESLUSH
United States
About 1 month using the app
July 30, 2023

I love this app! The customer service has been great so far. I'm so grateful that I've found this.

Creative Works Crafts
United States
About 1 month using the app