Reviews (2,740)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

March 28, 2019

This is absolutely phenomenal! I was highly skeptical that something like this exist until I opened up my landing page on my phone and did a quick session and closed the window... I refreshed the dashboard on Better RePlay and there it was! EXACTLY WHAT I NEEDED <3 I'm so glad I caught this app early on before they start charging for it!

It's Our Thing
United States
Over 4 years using the app
May 20, 2020

Wonderful app, free and easy to use! Helps me track customer journey much better! Great experience!

Loviletters
Latvia
Over 4 years using the app
August 30, 2019

Just installed. Exciting functionality. I am sure this will help serve customers better. Instant view to the pages that confuse customers

Elegant Lighting
Australia
About 4 years using the app
Edited October 13, 2019

Appena installata e testata. sembra funzionare bene, vediamo nel lungo periodo ma sembra promettere bene!

kashop.it
Italy
About 4 years using the app
August 6, 2021

I love this app and how they respect the old loyal users of the app. Much appreciate their fair pricing.

DaDa Bedding Collection
United States
Almost 4 years using the app
June 9, 2019

This is a good app for a free version. I still wonder why my customers leave but I have found issues with my website, so it's helpful.

Monarch Graphics & Design
United States
Almost 4 years using the app
Edited December 12, 2020

We just got started, this App is asking for a review before even we try any functionality, we will update our comments once we start using it.

Raj Unique Collection
United States
Almost 4 years using the app
CartKit replied December 14, 2020

That's odd, reviews are optional. We'll review the onboarding process and if you have any issues, please reach out at replay@cartkit.com :)

November 23, 2020

This app is great. I can't believe we're getting such valuable information for free. It sure will help us to better understand our users and improve the site's UX.

made4youmx
Mexico
Almost 4 years using the app
September 15, 2019

muy buena aplicacion muy buena aplicacion muy buena aplicacion muy buena aplicacion muy buena aplicacion

acmoladesign
Spain
Almost 4 years using the app
May 6, 2019

I didn't know I needed this, until I added the app. So cool how you can view the sessions. Just downloaded and already working perfectly! Thanks!

Tea and Becky
United States
Almost 4 years using the app