Reviews (2,740)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

February 10, 2020

A clean user interface, with detailed recordings like browser, OS, even precise location was an amazing feature surely better than other similar Shopify apps. Looking forward to seeing integrated chat support.

Buyerbabu Electronix
India
15 days using the app
May 20, 2020

This is actually a great app that I would highly recommend. I'm able to watch what my customers are doing on my site, for how long they stayed, and when they are from.

More Leads Real Estate
United States
15 days using the app
January 21, 2020

Works great and it's free! Tried Lucky Orange in the past and had a few issues. So happy I found this solution as its great to see whats making customers leave.

Thredzii
United States
15 days using the app
March 1, 2021

It was very easy to set up and it Works great so far. I would need to give it a little more time to provide a full on review.

MooniesKey
United States
15 days using the app
April 19, 2020

Easy to install and use, will install this App on all my shopify stores. Help to analyze clients and make changes

Rock'n Art Posters US
Spain
15 days using the app
Edited October 5, 2019

This app is very useful and very easy to us. I recommend it for all people who debut in e commerce. It's missing more detail but it's simple i like it

Akaïo
France
15 days using the app
Edited January 7, 2020

having this as a FREE app is amazing. A lot of value provided and dont need to pay monthly. Thanks guys!

CareToShine™
Australia
15 days using the app
August 30, 2019

Easy to use, and its free. Working great, now i'm will be able to see what exactly problem i'm facing with my store. before all i can do was guessing.

ACLICK SHOP
India
14 days using the app
December 18, 2019

Better Replay is an awesome app! It has really helped to understand customers for us! Thank you so much for this app!

ActivecoreX
Canada
14 days using the app
April 25, 2020

Im using this app to see where I'm disconnecting from my customers converting. Works great and now I can see whats happening on my site. Gonna add to all my sites.

Kitchen Soldier
United States
14 days using the app