Reviews (2,740)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

October 12, 2023

Excellent way to see what is happening in your store. Quick and helpful support team (thanks Donald!)

GooseGolf
United States
6 days using the app
January 31, 2021

I have a new store opening tomorrow and did a test run of this app on my own. It gave a perfect representation of my actions, got my location right, and loaded in a reasonable time. I look forward to coming back in the coming days to see what I can learn from my first few potential customers. I will update the review at that point if necessary.

F Bomb Apothecary
United States
6 days using the app
March 11, 2020

We are blown away by the capabilities of BetterReplay. Use the app's video session, we were able to capture our first online sale!

The Vegan Cosmetics Store
United States
6 days using the app
October 16, 2019

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Crep Armor
United Kingdom
6 days using the app
May 12, 2020

I have used this app for almost a month. it is great I love it. It has helped me a lot to see whats going on, on my site

Better Performance
Canada
6 days using the app
April 5, 2023

Great app, especially for a new store! Will definitely use this when making changes to my website to make sure all is running well!

Charmfindings
United Kingdom
6 days using the app
November 4, 2019

Pretty Good to manage and understand how people think while using your site and to see what issues might arise on your website.

Vault Clothing
United States
6 days using the app
August 30, 2020

I used this app to watch where my customers leave the page and I must say it really helped me. Finally I know exactly where I have to improve my funnel. This definitely increased my conversion rate. Love it

GemCompress®
Austria
6 days using the app
January 9, 2020

in every store i use this app. This is something you must have in your dropshipping store! you can track your customers!

VACAY
Netherlands
6 days using the app
April 18, 2020

Still waiting on the catch... it seems too good to be true. I've used other similar software, before, but they have all seemed clunky or limited in some way. So far, this app has been easy & quick to set up.

Duke Deals
United Kingdom
6 days using the app