Reviews (2,740)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

January 28, 2020

Great insight in to website activity, i would recommend highly Gives you a great insight in to how your customers navigate around the page

Berties Pet Boutique
United Kingdom
Over 3 years using the app
June 4, 2020

helpful and easy to use.helpful and easy to use.helpful and easy to use.helpful and easy to use.helpful and easy to use.

Beauty OA
United States
Over 3 years using the app
September 11, 2019

This is very good app, if you are running a business you need this on your website. Now i can see what my site is lacking.

TRESLUSH
United States
Over 3 years using the app
October 15, 2019

Awesome app with no required integration. Awesome! We would love to see what else this app has to offer down the road.

Warranty Killer Performance
United States
Over 3 years using the app
January 12, 2020

Really useful to see how your customers interact with your platform. Learned a lot using Better Replay. It says free but I have limited monthly replays, that I need help with.

Periwinkle Boutique - Tess Morgan
United States
Over 3 years using the app
Edited July 15, 2019

Does the job, very good free app which shows you what the customer is looking at on the website without giving away personal data!

IdealPlumbing
United Kingdom
Over 3 years using the app
Edited May 18, 2020

It's great, it shows you exactly how people shop your store. You can get a better understanding about what works on your website or not. It's easy to use Replay Live. You just click away and it starts. It really isn't that complicating.

Brightwall
Canada
Over 3 years using the app
November 5, 2020

This is really a great app. It helps provide details and puts a visual to your store insights. This is the best app so far that I've used.

Vogue Baddie Shop
United States
About 3 years using the app
Edited October 6, 2020

I love this app! Use it to see what customers are looking at on my site, what's in the cart-since I don't have that feature on the shopify basic plan. Also, I was able to see a customer send me a message-that I never received! Found it in my JUNK MAIL folder! THAT turned into a BIG SALE! Kudos to Better Replay/Replay Live for offering such an amazing app for FREE for the little guys! :)

WHYTE QUARTZ
United States
About 3 years using the app
May 5, 2020

Really good app. was able to see my customers and their behavior on the store live! Extremely happy about adding this and recommend it to everybody who has a shopify store.

OBX Pogue Life
United States
About 3 years using the app