Reviews (2,644)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its replay feature and actionable analytics, which provide valuable insights into customer behavior. The customizable survey tool is praised for gathering direct customer feedback. The app is appreciated for its intuitive design, easy installation, and fast performance. It's been instrumental in resolving site navigation issues, improving customer experience, and boosting sales. The customer service, especially by staff members like Waqas, Donald, and Mo, is prompt and highly valued. While a free plan is available, many find value in upgrading to the Growth Plan for additional features.

November 29, 2019

good stuff good stuff good stuff good stuff good stuff good stuff good stuff good stuff good stuff good stuff

DEEMAMA.COM
Thailand
About 2 hours using the app
Edited July 2, 2020

Good app! Definitely recommend this app if you need to understand how people interact with your website. Some of the reloading is slow which can be improved for better interaction.

KickersPlanet
United States
About 2 hours using the app
Edited October 14, 2019

Easy to use and provides great insight! A must-have for any Shopify store to track efficiency and perfect their store functionality.

AIM Supplements
United States
About 2 hours using the app
Edited May 11, 2020

super bien la pagina, es amigable y facil de usar. se destaca sobre las demas por el hecho de ser gratis.

outletoptico
Colombia
About 1 hour using the app
June 9, 2020

I started using this,so far it looks cool!But when viewing the recording it is a bit slow and not displaying images at first but loads them after few seconds

Surpricez
United States
About 1 hour using the app
Edited December 20, 2020

I just started using app today, but i really got some pretty good insights about customer behaviour. I got to know where buttons ain't working or hyperlinks are broken. Thanks.

MiniArkiTech
India
About 1 hour using the app
July 2, 2020

not record anything on my website I dont know why this is not recording on my website plz help me out

Brooun
India
About 1 hour using the app
CartKit replied July 3, 2020

Hi! Please reach out at replay@cartkit.com - we'll take a look at your account.

Edited July 15, 2019

Works as advertised. It is super easy to use and there is absolutely no learning curve. Better than many of the paid ones out there..

Justin Ryan books
United States
About 1 hour using the app
Edited August 5, 2019

Absolutely excellent way to see what your customers are doing and also a great way to see if the traffic you purchased is actually real humans which so far I'm thinking not! Thanks for the free app!!

Origami Nerd Depot
United States
40 minutes using the app
Edited September 14, 2019

Love this app. Im able to fulfill my picky customers needs and improve my store. Also its completely free

Home&Joy
United States
39 minutes using the app