Reviews (2,640)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its replay feature and actionable analytics, which provide valuable insights into customer behavior. The customizable survey tool is praised for gathering direct customer feedback. The app is appreciated for its intuitive design, easy installation, and fast performance. It's been instrumental in resolving site navigation issues, improving customer experience, and boosting sales. The customer service, especially by staff members like Waqas, Donald, and Mo, is prompt and highly valued. While a free plan is available, many find value in upgrading to the Growth Plan for additional features.

June 9, 2020

I started using this,so far it looks cool!But when viewing the recording it is a bit slow and not displaying images at first but loads them after few seconds

Surpricez
United States
About 1 hour using the app
Edited December 20, 2020

I just started using app today, but i really got some pretty good insights about customer behaviour. I got to know where buttons ain't working or hyperlinks are broken. Thanks.

MiniArkiTech
India
About 1 hour using the app
July 2, 2020

not record anything on my website I dont know why this is not recording on my website plz help me out

Brooun
India
About 1 hour using the app
CartKit replied July 3, 2020

Hi! Please reach out at replay@cartkit.com - we'll take a look at your account.

Edited July 15, 2019

Works as advertised. It is super easy to use and there is absolutely no learning curve. Better than many of the paid ones out there..

Justin Ryan books
United States
About 1 hour using the app
Edited August 5, 2019

Absolutely excellent way to see what your customers are doing and also a great way to see if the traffic you purchased is actually real humans which so far I'm thinking not! Thanks for the free app!!

Origami Nerd Depot
United States
40 minutes using the app
Edited September 14, 2019

Love this app. Im able to fulfill my picky customers needs and improve my store. Also its completely free

Home&Joy
United States
39 minutes using the app
June 28, 2020

woaw this app is lit ! I love the way they push it to the limit good UX and all thanks a lot for all the team

DisquePrestige
France
35 minutes using the app
Edited October 28, 2019

Does what we need it to do! I have to figure out how to filter for different pages, but for now, I like having the data.

rvlifestyle
United States
34 minutes using the app
October 22, 2019

great replay of customer visits. really does what is expected. and is free, what else could you ask for

Reluxeliving
Canada
33 minutes using the app
July 1, 2020

Good app and a must too. Helps you identify what needs to be updated or improved on your site to better serve your customers.

OLD GRINGO BOOTS
United States
33 minutes using the app