Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

November 30, 2019

Web pages are always prone to problems.
The system is always shut down.
There is still much to be improved in use.

Shopping Street
United States
30 days using the app
April 20, 2019

Works well to show me what is going on and help me make decisions on ways to improve my store. Thank you for this app.

Shackled Love
United States
30 days using the app
January 8, 2020

I'm going to put a 4 star here for now because i've only tested it on myself, but when ig et visitors and stuff i will come back to either improve or lower my review..... Also could a developer tell me if it slows down your site a bit? not bothered if it does just want to know, thank you!

RomanceRings
United Kingdom
29 days using the app
November 29, 2020

Very useful during Black Friday, we tweaked a few exit points. Only two suggestions 1. the replay is rather small, had to enlarge to 200-250% to see it on laptop and even then couldn't see detail or elements would appear inverted/ upside down, due to being enlarged? 2. Would be useful to have IP address of visitors or a way of detecting screenshot action, one visitor spent 45 minutes dawdling up and down and across the All Products collection page.

SCANDINORDIC.com
Australia
29 days using the app
CartKit replied November 30, 2020

We appreciate your feedback! This is definitely helpful and we'll add these suggestions to our internal ideas board :)

If there's anything else you'd like to see within the app, please send an email to replay@cartkit.com

January 4, 2023

Skrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

GlamorousRings
United States
29 days using the app
June 4, 2020

goooddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

Zulu Kart
India
28 days using the app
October 13, 2019

Super appli!!! top analyse client pour corrgier soit meme afin d'apporter plus d'ajout au panier et comprendre les clients sur le site

SplashPlace
France
28 days using the app
November 30, 2019

The app is good and can record but the videos do no appear instantly after someone visits your store. Having quicker access to the videos faster can help me make adjustments to my ads or store which could result in more sales and less money spent on non converting ads.

The Blessed Co
United States
28 days using the app
Edited July 9, 2020

So far so good. Testing this out to see how well it can work for me and my store. I using this to see if i can get better conversion rates

Realyst Jewelry
United States
27 days using the app
January 2, 2020

decent free alternative to lucky orange. does what i want it to do.

ChargeRing
United States
26 days using the app