Reviews (2,740)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

Edited November 15, 2019

This app shows an actual recorded (anonymized) sessions as the website visitor navigated it. Lots of insight to be gain from that type of data.

Super easy to install and use, simple dashboard. And...FREE. Love it. I would pay for it. Good job! As a small business owner, tools like this have a big impact on spending and risk management decisions.

Korrupt Label
United States
Almost 3 years using the app
Edited February 22, 2023

Veldig fornøyd med appen og kundeservicen. Denne appen hjelper meg å se hva kundene liker og ikke liker. Takk!

Elysiaanjewelry
Norway
Almost 3 years using the app
CartKit replied February 22, 2023

Thank you for your review as we appreciate it. Really looking forward to making your experience a good one with us.
-Waqas

Edited March 27, 2019

Most excited I've been about an app since I've had shopify. highly recommended and of course they were generous enough to offer it at no charge. Most useful app, period.

shopclaudialobao
United States
Almost 3 years using the app
November 20, 2023

It is amazing, it really helps me understand my customers´behavior while on my site in order to take action to optimize.

Tetes.co
Colombia
Almost 3 years using the app
June 9, 2020

HOLY CRAP! I could see everything! This is crazy! I cannot wait to see what I can discover with my customers habits in the future!

Freck and Soar
United States
Almost 3 years using the app
July 7, 2021

This app does what it claims. I am loving the features which are quite useful in the optimization of the store.

Spacebuff Shop
United States
Almost 3 years using the app
October 21, 2023

very good

MyGoal
Lithuania
Almost 3 years using the app
July 19, 2020

Love this app. Takes all the guesswork out of how customers interact with your site. You get videos of exactly what each customer did on your site with just selections redacted. Very useful to understand customer behaviour. Sometimes the duration data and location of users seems to be out but it really is a very small price to pay. Would thoroughly recommend. Awesome app.

retractionfootwear.com.au
Australia
Almost 3 years using the app
November 13, 2019

Excellent! Easy to install. Does exactly what it says and freakishly real! Invaluable tool to see how customers actually interact with your site.

australianfiresupplies
Australia
Almost 3 years using the app
Edited December 30, 2019

I recently downloaded this app to see customer behavior on my site. This is exactly what I needed to see how specific target add groups behave on my website.

Update* its been about two weeks since I installed the product is so good I had to update my review. Every ecommerce platform needs this it has even provided me the information needed to make my site more "consumer friendly" and easier to navigate

goldfevermiami
United States
Almost 3 years using the app