Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

November 13, 2019

Very good app. Simple user interface and easy to use. The only downside is I have an email marketing app which has a live view for website visitors, not as detailed though. If I check a customer's activity on Better Replay, it will show on the email marketing app as the same customer visits my website again. Will recommend though. My website is www.hummingbirdlifestyle.com.

Hummingbird
China
19 days using the app
Edited May 29, 2020

It seems like a great app for being FREE! The only thing I could say is I do enjoy Lucky Orange's chat function. It has helped us land sales! Besides that, this app does what I need for our other brand new website!

James Christian
United States
19 days using the app
September 1, 2019

I like the way the video shows, you gen see everything I enjoy to check every nigth what happens in the day. Good

EdouBoutique
United States
19 days using the app
June 16, 2020

it's good , i tried it and it is working fine ! i love this apps , it gave me a chance to see how customer see

Angel Wing Necklaces
New Zealand
18 days using the app
Edited September 4, 2019

its absolutely great app I have ever found.I would like to recommend everyone to just hit a try on this app

WEENY BUDDY
India
18 days using the app
July 25, 2019

It's okay :)

CrazyChimpTech
United Kingdom
18 days using the app
November 26, 2019

Great app to see how the customer interact with your site to help you improve it next time

Help me to spot some error on my site and was able to resolve it for the next customer

Would be more helpful if it can have the option to ignore certain IP (the owner) and also the option to ignore event (by time for example - session that is less than 1 min, etc)

You Make My Day
Latvia
17 days using the app
May 21, 2020

Installation was OK, first run is also OK, waiting to see real customers and how to get better results.

KINDALE
Israel
17 days using the app
Edited April 27, 2020

It seems to be good, shows the full video of what the client is doing on the website. I Will test it more. Thanks

V-Glasses™
United Arab Emirates
16 days using the app
June 4, 2020

It is okay, just installed it but still can not estimate this app. It is said on the app that you need to spend around 30 seconds on the app to see the website record and it looks bad

Gene of Cycling
Ukraine
16 days using the app