Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to provide valuable insights into customer behavior through real-time replay and customizable surveys. It's praised for identifying site design issues, improving customer experience, and boosting sales. The app is user-friendly, easy to set up, and doesn't slow down the store. Merchants appreciate the quick and helpful customer support. It's particularly useful for understanding why customers leave without purchasing, making it a must-have tool for in-depth data analysis and conversion optimization.

Edited October 23, 2019

I used CrazzyEgg about 8 years ago and loved the heatmap visuals. Better Replay provides the next level of insight with 2x 4x instant replays of visitors on our site. I love the tool and it took 1 minute to setup. Rematee Sleep Solutions

Rematee
Canada
Over 1 year using the app
June 10, 2020

Very impressed with this app! Having the Replay of customers on our site is invaluable data for big companies and startups like us! Thanks CarKit Replay Live Session Recordings is an indispensable tool and 10,000 sessions a month is a very generous free offering!

Onyx Lifestyle
United States
Over 1 year using the app
August 13, 2020

Great app comparing it is free. Also, it helps to see where customers are dropping off and we can fixes it.

KiPP
Australia
Over 1 year using the app
Edited December 4, 2019

It was really helpful to see the customer journey, how we could optimize our landing pages and product pages, and what products people were looking at!

SENSE of SHELF
United States
Over 1 year using the app
October 22, 2019

The fact its free is amazing. Thank you so much guys. This app helped me fix an issue on my site from the very first recording.

Walker Model Supplies
United Kingdom
Over 1 year using the app
June 9, 2020

I am so excited to use this app. For a small business who wants to improve and grow. This app will be so helpful for that.

Slayish Sunglasses
Ireland
Over 1 year using the app
May 24, 2020

A must have app to know what exactly users are doing on your website and correct it if you are getting a lot of traffic but no sales. A rough estimate is 3% of total unique is converted int sales and if you put the correct tools and interjections it can be lifted to 7-8%

Bass Evolution
India
Over 1 year using the app
Edited October 17, 2019

so far its great i really enjoy using this app!it gives me a better understanding of what people are looking for.

Shop Sassy Chick
United States
Over 1 year using the app
January 13, 2020

The app provides feedback on how the customer used the website and how much time they spent. It was very easy to install and use. It will be nice to see the duration spent on the site also instead of whole minutes

JTC LLC
United States
Over 1 year using the app
November 28, 2020

Great app! Didn't expect that this can literally track every click and action of visitors, but it really can, and is so user friendly that you will know how to use this within 2 minutes!

Picko Store Limited
Hong Kong SAR
Over 1 year using the app