Reviews (2,740)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

Edited January 17, 2020

I just started using the app and it looks great so far. The support was very fast and friendly. I like it The quality is good!

Master City
Canada
About 1 year using the app
Edited December 14, 2019

Easy to install and use, I like the button which I can change the play speed, as well as the skip idle time tick box - both making using Replay easier. It helps us to see where we can improve our site. Thank you!

Teas.com.au
Australia
About 1 year using the app
Edited July 28, 2020

Surprised this is free! Normally I would expect a monthly subscription for an app of this quality level. Very easy to set up and really enjoying it!

Gezondheideerst.nl
Netherlands
About 1 year using the app
Edited December 20, 2020

I am obsessed with this app! This is exactly what I was looking for and it works perfectly! This really helps me watching where my potential customers fall off so I can fix it to get them to be buyers. Highly recommend. Also the customer service is quick and responsive.

I M Bracelets
United States
About 1 year using the app
October 28, 2019

Great app to see how customers Navigate throughout your page. I was able to make some adjustment to improve customer Experience.

Aprecilove
United States
About 1 year using the app
August 2, 2021

Great app, definitely insightful and useful for providing actionable changes. Up until we installed this app we had to use guess work to wonder what was going on with our customers specific behaviour while on our website and now we can see for ourselves and see where we might be able to improve things for our customers experience. Thanks, will provide a bit of work for our developers to implement these improvements for our customers.

The Red Dog Gift Shop NZ
New Zealand
About 1 year using the app
June 19, 2020

great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Eataly at Home
United States
About 1 year using the app
May 5, 2019

Great for seeing why you’re losing customers. Would recommend to any new websites for starting out. Thanks!

GamingHeadsetPros.com
United States
About 1 year using the app
Edited May 11, 2020

I have used this application to record the behavior of my clients, it works perfect. I recommend it because it is very useful.

zonagamerplus
Spain
About 1 year using the app
November 17, 2019

its a nice app to see whats customers are doing. based on that i can easily improve my product page.

Salerk
United States
About 1 year using the app