Reviews (2,740)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

October 9, 2019

So helpful. We were able to make multiple changes thanks to the insights gained. Wish we had discovered this app sooner.

Actë Nation
Luxembourg
About 1 year using the app
Edited April 25, 2021

Applicazione comodissima mi piace l'idea di poter vedere ciò che fanno i miei clienti unica cosa che alcune volte fa vedere il video che durano diversi minuti pochissimo in altri video che durano meno vedi tutto. Per il resto consigliatissima da tenere presente che sto utilizzando la versione gratuita.

LoveDressesMilanobyNunzia
Italy
About 1 year using the app
CartKit replied April 26, 2021

Grazie per la tua gentile recensione e feedback. Lo apprezziamo davvero. Continueremo a migliorare Better Replay in modo che sia migliore per te.

- CartKit Team

Edited June 30, 2020

This app was easy to follow along to download and easy to navigate. I found about this app on youtube.

Eyelish Lashes
United States
About 1 year using the app
Edited August 22, 2019

Very easy to use, helpful application. I can see where the customers spend time on my website. Highly recommended. Thanks.

Asy Furniture
United States
About 1 year using the app
Edited May 1, 2020

the best app on Shopify, it works very well, smooth, the recording is very helpful and reliable, thank you so much

sunshineshoppe.in
India
About 1 year using the app
October 2, 2019

This app has been great for tracking what our customers are doing and helping us to work out what we need to change.

OhForFiveMinutes
United Kingdom
About 1 year using the app
Edited June 1, 2020

I used the app to see exactly what a customer does when they land on my link which takes them to my store. I was amazed at how clearly the replay app video takes to step by step clearly through the customers journey . I love it and recommend this app is a Must Have. Great way to understand the customers journey and tweek your site as needed.

Boston Terrier BYP
United States
About 1 year using the app
Edited December 26, 2019

I needed an app that would let me see what my customers were doing in my store. Better Replay provided exactly what I needed and has given me great insight into my store's experience.

Middle Finger Tees
United States
About 1 year using the app
Edited January 1, 2020

This application is very useful, it can help you analyze the behavior of your customers after entering your store and improve the user experience, find the cause and solve it, one of the best application so far.

Creatfunny
Hong Kong SAR
About 1 year using the app
July 13, 2020

I like this app, so you can see what your potential customers are doing.. Definitely download this app if this is something you are looking for.

The Beauty Effect
Australia
About 1 year using the app