Reviews (2,766)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to analyze customer interactions, enhancing site navigation and conversion rates. It offers a free plan with features like session replays and possibly heatmaps, which effectively identify customer behavior and conversion barriers. The app is easy to install and integrate, and the support team is noted for their quick, helpful responses, ensuring a reliable and functional user experience.

November 26, 2022

Chat support tabs states “replies in few minutes’’ that’s a lie. I chose the free plan with 100 monthly sessions. Started having false recordings supposedly of people entering my webpage.Shopify recorded only 7 sessions but somehow there are 45 sessions on the replay app.

Sock Explore
Greece
About 9 hours using the app
CartKit replied November 27, 2022

Hi there, unfortunately our chat support wasn't available this weekend. We'd be happy to look into this for you and will reach out shortly

Edited August 3, 2019

This inflatable bull riding experience brings one tough sport to your water arena and calls for endless challenges and competition.
This inflatable bull riding experience brings one tough sport to your water arena and calls for endless challenges and competition.
This inflatable bull riding experience brings one tough sport to your water arena and calls for endless challenges and competition.
kjk

The Pool Float ™
Morocco
About 3 hours using the app
July 17, 2020

Wasted 5 minutes trying to see a session but nothing comes up. Checked the faq and there is no solution

IWANTTHISNOW
United States
16 minutes using the app
CartKit replied July 17, 2020

Hi! We reached out via email. We would like to get more details of the issue you experienced.

August 14, 2020

i do not know how to use the app. i checked my first recording but i couldnt understand its replay.please help me understyand it

Sweh
Uganda
15 minutes using the app
CartKit replied August 14, 2020

Hi! We just sent an email - or you can contact us directly at replay@cartkit.com

May 27, 2020

I threw this on my site to see how well it would work. Instantly, my site was much slower and pictures wouldn't load near as fast. They also pay for reviews, which I'm not a fan of. Oh well, wish it was better. Not for me. Try it for yourself.

Shop Bearizona
United States
13 minutes using the app
CartKit replied May 27, 2020

Hi! We do not pay for reviews. We make it clear that it's completely optional and the functionality of the app does not depend on whether a review is made or not.

We've reached out via email to get more details of your experience :)

September 11, 2019

Boring and useless application. It does not explain what should I do!! It will be good if it had a introduction page

bonnybamboo
United Kingdom
6 minutes using the app
February 16, 2021

Not sure how this works, but for me I need to be able to specify IPs to ignore and also I only want recordings coming from Facebook US and that's it, there is no way to set up a campaign tracking... This is so freaking dumb of the creators of this whatever.... Not sure about page speed, didn't feel like testing it after finding out about these stupid limits.

Youth Principles
United States
5 minutes using the app
October 14, 2023

App Says It has a Free Version, yet the single second i Join or install the app it asks me to approve billing

Simple & Fast
Egypt
3 minutes using the app
September 17, 2023

Why is this telling me to subscribe to a monthly service without even letting me in the app or showing me any plans or anything?? Why would I just instantly subscribe to giving you money before I've even tested this app out. I thought there was a free plan?

Snazzy Dazzle
United States
2 minutes using the app
CartKit replied September 18, 2023

Hi there! You are accepting a 7 day free trial of the Pro plan. If you switch to the free plan within 7 days, you will NOT be billed. We indicate how many days you have remaining on the Free Trial on every page of the app at the very top.

The 7 day Free Trial allows you to experience the full features of the app that are included in the Pro plan. If you decide that you don't want the Pro plan, you can always downgrade to the Free plan before your 7 day free trial ends and you'll never be billed.

Hope that helps!

September 7, 2023

It says that it has a free plan available, and when you download you can't use the app unless you accept the charges, so its not true that it's free. I cancel and unistalled. I didn't have the opportunity to try it, I don't trust when they do this. Ive seen the tell you, that they tell you about the 7 day trial, but no. It crearly says FREE PLAN AVAILABLE. So please don't answer with the same stuff.

alcuadrado.mx
Mexico
2 minutes using the app
CartKit replied September 8, 2023

Hello! You are accepting a subscription for $0.00. If you switch to the free plan you are just billed for 0 usage, which would make your bill $0.00 and Free. Hope that makes sense! A team member will be reaching out to you shortly.