Reviews (2,766)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to analyze customer interactions, enhancing site navigation and conversion rates. It offers a free plan with features like session replays and possibly heatmaps, which effectively identify customer behavior and conversion barriers. The app is easy to install and integrate, and the support team is noted for their quick, helpful responses, ensuring a reliable and functional user experience.

May 5, 2021

The set up was fairly simple. Now waiting on customers and conversion
The set up was fairly simple. Now waiting on customers and conversion

AUCTIONS SPEAK
United States
About 1 year using the app
March 6, 2021

All our recordings had gone, I left a message. Next day all was fixed. Thank you for sorting this out for us.

Hector and Bone
United Kingdom
About 1 year using the app
May 19, 2021

Nice App to analyse customer search or interest.Try to add heat map as soon as possible. install it and use it.

Its Clover
India
About 1 year using the app
Edited September 2, 2019

Great app would recommend it to any level of a drop shipper it truly can provide very valuable info. Unlike other apps this one is one the best out there that can truly help anyone of any level in helping them understand the customer experience and how to improve it.

TechRowl
Canada
About 1 year using the app
November 12, 2019

It is helpfull to see the session in time, to know how customer is surfing in my shop.. hope that s help me to make more sales

Gtrouv online
Morocco
About 1 year using the app
October 6, 2021

Just got this app, but very impressed with their onboarding system. Well polished - excited to get started.

ēlevō
United States
About 1 year using the app
June 5, 2020

just installed, trying to see more functions. Just wondered where can i see all the visitors recording.

UNbeatengroup
China
About 1 year using the app
July 13, 2020

Can record but the time is short, is it right?Simple function, I like it very much Recommended for novices

car fix tool-Xhorse
China
About 1 year using the app
Edited November 3, 2020

Edit: Thanks so much for listening to my feedback about the favicon being difficult to see, and then amending changes. Awesome. I still find the new changes to the UI hard to read and a more unpleasant user experience, plus the extra click to view sessions is annoying, but other than that, this app has helped me understand and fix my site issues really quickly and that's invaluable. Don't know where I'd be without it.

FACEMASKER AUSTRALIA
Australia
About 1 year using the app
CartKit replied October 1, 2020

Hi! We truly appreciate your feedback. We actually tried contacting at two different email accounts but our emails bounced back. It seems like you're unable to receive our messages.

We'll continue trying other methods to reach you.

Edited September 7, 2019

I wanted to use this app to see where customers were going on my website. The app misses some of the website visits, but overall it's great.

Shop In Camille's Closet
United States
12 months using the app