Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

October 17, 2020

It works but not in real time way. And it can not be refreshed from the same window. Must go back to open again from Shopify platform.

Reasontek
United States
About 3 hours using the app
CartKit replied October 19, 2020

Hi! We appreciate your feedback. We're actually investigating this situation.

Edited March 18, 2021

Giving this another shot. Will update my review again. So far, the pricing structure seems a bit confusing (at least on the shopify side, it shows daily charges authorized up to $999). The app and features look promising so far. Will update further in a bit.

Noble Buffalo
United States
19 minutes using the app
CartKit replied March 18, 2021

Hi there! We have a free plan available! We'd be happy to clarify this for you.
We'll reach out via email :)

July 16, 2020

Recordings did not play.................................................................................

Sole to Soul Footwear
Canada
6 minutes using the app
CartKit replied July 16, 2020

Can you please provide more details of the issue you experienced? Reach out at salespop@cartkit.com

February 8, 2021

So far so good, we installed the app and it does what it says. Great marketing and management tool. Would suggest for anyone who is starting a shopify site.

FreemanLiquidators
United States
2 minutes using the app
September 5, 2024

FanHoard
United States
14 days using the app
March 22, 2024

Dogs Lands
Germany
18 days using the app