Reviews (2,766)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to analyze customer interactions, enhancing site navigation and conversion rates. It offers a free plan with features like session replays and possibly heatmaps, which effectively identify customer behavior and conversion barriers. The app is easy to install and integrate, and the support team is noted for their quick, helpful responses, ensuring a reliable and functional user experience.

Edited March 18, 2021

Giving this another shot. Will update my review again. So far, the pricing structure seems a bit confusing (at least on the shopify side, it shows daily charges authorized up to $999). The app and features look promising so far. Will update further in a bit.

Noble Buffalo
United States
19 minutes using the app
CartKit replied March 18, 2021

Hi there! We have a free plan available! We'd be happy to clarify this for you.
We'll reach out via email :)

July 16, 2020

Recordings did not play.................................................................................

Sole to Soul Footwear
Canada
6 minutes using the app
CartKit replied July 16, 2020

Can you please provide more details of the issue you experienced? Reach out at salespop@cartkit.com

February 20, 2024

Does not offer a free plan as listed on store, only a 7 free day subscription to the growth plan.

The Platter Girl
Australia
2 minutes using the app
CartKit replied February 21, 2024

Hi there, please note that we do have a free plan! You can downgrade to the free plan by clicking the profile Icon and going to the Plans & Pricing page. Feel free to reach out to our 24/7 live chat if you need more help :)

February 8, 2021

So far so good, we installed the app and it does what it says. Great marketing and management tool. Would suggest for anyone who is starting a shopify site.

FreemanLiquidators
United States
2 minutes using the app
September 5, 2024

FanHoard
United States
14 days using the app
March 22, 2024

Dogs Lands
Germany
18 days using the app