Reviews (2,767)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to analyze customer interactions, enhancing site navigation and conversion rates. It offers a free plan with features like session replays and possibly heatmaps, which effectively identify customer behavior and conversion barriers. The app is easy to install and integrate, and the support team is noted for their quick, helpful responses, ensuring a reliable and functional user experience.
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Great app! Would love to see session outcome to see which are worth viewing (cart, homepage, purchase. etc.)
Amazing, so easy to use and really interesting to see where customers click. Very clear video format. Would be nice if the app offered automatic analysis and optimisation recommendations so I don't have to watch through each video log.
Great to be able to see what my customers are looking at in my store. The app runs a little slow and always defaults to 2x speed. Itd be nice to default to 1x.
it's good, but it doesn't show the checkout page while the customer is finishing the purchase
So we can't know why the customer left the products
Looks good but I've not been using it for long. I'll come back and update where necessary - so far I like it.
UPDATE.
The app is good but we're aware that it doesn't capture ALL activity on the website! (noticeable missing activity when a customer has placed an order and no corresponding video to connect, so sometimes it's there and other times not). To ensure all activity is collected and ...
Read all the different kind of reviews, also from competitors. Just installed it, and eager to see it working with real customers. I think that today I 'll skip Netflix and place my Sofa in front of the computer to review all the recordings ! I believe it will be very useful
Solid software, used proved. It records with the option to skip idle time is amazing starts working immediately watch 2 recording in the first 30 second after added gives truly unique incite that is missed just looking at the customer graphs.
This is a good app to watch how my visitors interact on the site. However, it doe snot show me more than a few sessions which is very annoying. I think it deletes the sessions.
I barely installed it 18 hours ago. Seems like a great tool so far. Looking forward to using it. ***
love the replays! great way to see what the customers are shopping for. overall great app. will definitely recommend.