Reviews (2,767)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to analyze customer interactions, enhancing site navigation and conversion rates. It offers a free plan with features like session replays and possibly heatmaps, which effectively identify customer behavior and conversion barriers. The app is easy to install and integrate, and the support team is noted for their quick, helpful responses, ensuring a reliable and functional user experience.

May 9, 2019

Great app! Would love to see session outcome to see which are worth viewing (cart, homepage, purchase. etc.)

Correct Motion
Canada
11 months using the app
July 10, 2020

Amazing, so easy to use and really interesting to see where customers click. Very clear video format. Would be nice if the app offered automatic analysis and optimisation recommendations so I don't have to watch through each video log.

The Princess Cut
United Kingdom
11 months using the app
September 20, 2019

Great to be able to see what my customers are looking at in my store. The app runs a little slow and always defaults to 2x speed. Itd be nice to default to 1x.

The 8th Aisle
United States
10 months using the app
April 2, 2019

it's good, but it doesn't show the checkout page while the customer is finishing the purchase

So we can't know why the customer left the products

Tygres
Jordan
10 months using the app
Edited July 1, 2019

Looks good but I've not been using it for long. I'll come back and update where necessary - so far I like it.

UPDATE.
The app is good but we're aware that it doesn't capture ALL activity on the website! (noticeable missing activity when a customer has placed an order and no corresponding video to connect, so sometimes it's there and other times not). To ensure all activity is collected and ...

Gala Wildlife
United Kingdom
9 months using the app
May 26, 2020

Read all the different kind of reviews, also from competitors. Just installed it, and eager to see it working with real customers. I think that today I 'll skip Netflix and place my Sofa in front of the computer to review all the recordings ! I believe it will be very useful

The Gallant Way
Canada
9 months using the app
Edited May 28, 2020

Solid software, used proved. It records with the option to skip idle time is amazing starts working immediately watch 2 recording in the first 30 second after added gives truly unique incite that is missed just looking at the customer graphs.

Jet Puck
United States
9 months using the app
July 28, 2019

This is a good app to watch how my visitors interact on the site. However, it doe snot show me more than a few sessions which is very annoying. I think it deletes the sessions.

Natural Girl Wigs
United States
9 months using the app
April 24, 2020

I barely installed it 18 hours ago. Seems like a great tool so far. Looking forward to using it. ***

A Vibrant Day
United States
8 months using the app
August 10, 2021

love the replays! great way to see what the customers are shopping for. overall great app. will definitely recommend.

Logan Reign Llc, Boutique
United States
8 months using the app