Reviews (2,767)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to analyze customer interactions, enhancing site navigation and conversion rates. It offers a free plan with features like session replays and possibly heatmaps, which effectively identify customer behavior and conversion barriers. The app is easy to install and integrate, and the support team is noted for their quick, helpful responses, ensuring a reliable and functional user experience.

May 26, 2020

Read all the different kind of reviews, also from competitors. Just installed it, and eager to see it working with real customers. I think that today I 'll skip Netflix and place my Sofa in front of the computer to review all the recordings ! I believe it will be very useful

The Gallant Way
Canada
9 months using the app
Edited May 28, 2020

Solid software, used proved. It records with the option to skip idle time is amazing starts working immediately watch 2 recording in the first 30 second after added gives truly unique incite that is missed just looking at the customer graphs.

Jet Puck
United States
9 months using the app
July 28, 2019

This is a good app to watch how my visitors interact on the site. However, it doe snot show me more than a few sessions which is very annoying. I think it deletes the sessions.

Natural Girl Wigs
United States
9 months using the app
April 24, 2020

I barely installed it 18 hours ago. Seems like a great tool so far. Looking forward to using it. ***

A Vibrant Day
United States
8 months using the app
August 10, 2021

love the replays! great way to see what the customers are shopping for. overall great app. will definitely recommend.

Logan Reign Llc, Boutique
United States
8 months using the app
May 15, 2021

This app really helps me get an understanding of my customer's journey while on my site. Looking back on the replays there are some actions that dont get played back but all-in-all i'm happy with the app.

The Noble Brand, LLC
United States
8 months using the app
Edited December 5, 2019

Really good app. It's been really helpful to be able to see what our sites users have been doing hhh

shallwedream2
China
8 months using the app
Edited July 1, 2020

Not great but good app for beginners to look at your customer's activity and understanding their behaviour on your website!

Indian Essential
Australia
8 months using the app
May 2, 2020

Neat app to be fair. Effective for seeing where people are looking at to store. I’m not sure if this is a feature or not but it would be better if you could add a part where it says where the viewers come from eg YouTube ad Instagram, Facebook...

Rolaxer
United Kingdom
8 months using the app
Edited July 31, 2020

I am at the second step of getting started. I am still trying to figure out for something on the website to indicate what that next step is, so I go straight to it without wondering around.

Must-Have Portables
United States
8 months using the app