Reviews (2,740)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

December 22, 2020

This is one of the most seamless and functional live session recording apps that I have used so far.

Ntonio
United States
6 months using the app
January 19, 2020

muitoooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo boooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooom

Smart Utilidades
United Kingdom
5 months using the app
August 20, 2021

This is a awesome app. Helps understanding the customer experience better! This is a awesome app. Helps understanding the customer experience better!

Koshali Arts & Crafts Enterprise
India
5 months using the app
July 25, 2019

This is a excellent app, letting us to see how customer use online store. thus enabling us to optimize the website.

Suggestion: It will be helpful if the session can be mapped to user account and order number.

DIY-India
India
5 months using the app
Edited January 25, 2020

It's a really great app. Perfect for finding flaws on your store. It allowed me to find the reasons as to why my customers weren't purchasing.k

Too'Glam
United States
5 months using the app
Edited April 19, 2020

I have had lots of page views but few sales, this app has allowed me to see where people are having trouble on my site.
THANK YOU

Good Measure for Good
United States
5 months using the app
February 25, 2020

This is great for insight on how your store is navigated by customers and ways you can see which items are attracting attention.

Saludyexito
United States
5 months using the app
April 22, 2020

Very good because i will know what customer action and i will improve my step and increase my sale.

KSHomeStore
Malaysia
5 months using the app
September 9, 2020

What an amazing app. We just launched our website and Replay Live Session Recordings helped us to see the different pages each customer was clicking on. We noticed the shipping policy page either sat well with the customer or it did not.

After seeing the recordings, we tailored few minor details with shipping and other page information, and received our first sale within 2 days of our website launch.

Such a perfect app. Thank you Replay Live Team! 10/10

TIABOX
Australia
5 months using the app
Edited October 21, 2019

Thanks for creating such a great free app! I'm just starting out but I'm sure this will be really helpful as I ramp up. You guys rock!

Modern Refined
United States
5 months using the app