Reviews (2,740)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

July 1, 2019

Easy to use, easy to check. It might slow the page speed down a little bit, i assume, but will check in to that later.

Rundasekunda
Slovenia
5 months using the app
August 18, 2019

Very good app. I will definitely recommend to use this to see the flaws in your website and make customer navigation to improve. We made a lot of changes on our website after using this app, lets see how that shapes our business going forward.

Kudos Moda
United Kingdom
5 months using the app
July 30, 2019

Great app and free! Setup was fast and easy. Nice to be able to see what leads my customers to checkout or to leave.

Keuka Outlet
United States
5 months using the app
May 23, 2023

Donal Was excellent in helping answer my questions and providing me with some additional sections...

Nomada Luxury
United States
5 months using the app
June 14, 2020

It is my first day testing the app and replays are looking good. Pricing seems reasonable and free plan leaves you time to test it.

RegalosBaby
Spain
5 months using the app
June 29, 2020

this is absolutely amazing, i have always been curious to see what my customers see and are doing. now i have thta insight. thank you so much!

Magic At Budget
United States
5 months using the app
September 13, 2019

helped me understand the customer behaviour. And its for free which is absolutely awesome.

TechBuds
India
5 months using the app
Edited August 9, 2021

Just signed up for this app - The installation was easy, just like other Shopify apps. Looking forward to seeing the performance. I used Lucky Orange prior to switching to this app, so my expectations are high. I will share unbiased updated views on this app after I use this app for few days.

SHOPLOUNG
United Kingdom
5 months using the app
October 16, 2019

Perfect, it really helps to understand how customers interact with the Store. With the data you can optimize everything.

ODI Store
Switzerland
5 months using the app
July 27, 2021

This is the perfect tool to analyze customer behaviour on the webshop. I can see actual customers coming in on certain paiges and clicking through the website. Easy to use interface. I like that the have a free subscription for small starting webshops as well. Recommended

KenJo Sabers
Netherlands
5 months using the app