Reviews (2,775)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its session replay and customer engagement insights, which help optimize user experience and boost conversions. They value the free trial for testing these features and praise the app's reliability and easy integration. Customer support is frequently commended for its quick and helpful responses, making this app a popular choice for business optimization and customer service excellence.

Edited December 12, 2020

We just got started, this App is asking for a review before even we try any functionality, we will update our comments once we start using it.

Raj Unique Collection
United States
Almost 4 years using the app
CartKit replied December 14, 2020

That's odd, reviews are optional. We'll review the onboarding process and if you have any issues, please reach out at replay@cartkit.com :)

November 23, 2020

This app is great. I can't believe we're getting such valuable information for free. It sure will help us to better understand our users and improve the site's UX.

made4youmx
Mexico
Almost 4 years using the app
September 15, 2019

muy buena aplicacion muy buena aplicacion muy buena aplicacion muy buena aplicacion muy buena aplicacion

acmoladesign
Spain
Almost 4 years using the app
May 6, 2019

I didn't know I needed this, until I added the app. So cool how you can view the sessions. Just downloaded and already working perfectly! Thanks!

Tea and Becky
United States
Almost 4 years using the app
October 16, 2020

Great Tool, really helps me. You can see what a customer does on your site. first 10000 action a month are free. i amreally happy with the app

Pure Virge
Netherlands
Almost 4 years using the app
May 21, 2020

Very simple and easy to use, most importantly it is free. I can analyze how my customer navigate my online shop

Mochic
United Kingdom
Almost 4 years using the app
Edited July 29, 2020

A really great app. It has been very helpful for us to make our work efficient. I would like to continue using it.thank you! .

SABAO Online Shop
Japan
Over 3 years using the app
December 3, 2020

excellent work, nice to do business with these guys, they offer so much for all success. Well done and keep on

Skrootz Direct
United States
Over 3 years using the app
July 12, 2020

This "Screen Recorder" app is fantastic! So useful to see what my customers are doing on my website and what parts they're focusing on.

My only issue is that it has session limits. Although this wouldn't normally be a problem. I want to see what customers do on my store when I make certain adjustments or maybe even what different types of customers do once coming to my store from an advert.

Another good feature would be to filter by the tags and date.

Apart from that, it's all great for a free app that all you need to do is install on your store, press enable and leave it.

Love By Letterbox
United Kingdom
Over 3 years using the app
Edited November 14, 2019

This did just what I needed it to do. Easy to use and great value! Thank you! This app is helpful to understand the behavior of site visitors and to get a grasp of where they usually fall off.

Wanderer Traveling Boutique
United States
Over 3 years using the app