Reviews (2,740)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

August 6, 2023

Easy to set up and great customer service! Such a handy tool I'd recommend to any new Shopify user :)

Mad Secondhand
Australia
4 months using the app
September 23, 2021

You need this app in your Shopify store this app helps me so much to check if I need to fix any pictures or anything I can do to convert.

YD Boutique
United States
4 months using the app
July 3, 2021

love ability to view user experience. highly recommend this app for startups or those want to analyze customers interest etc.

ElegantScarves.CA
Canada
4 months using the app
Edited December 1, 2022

UPDATE 2: They refunded my money and granted 90 days of a free Trial. They made it right.
Free version is behind a paywall. Does not feel secure, like I'm getting scammed to put in information. Why do I have to sign up for your paid version to access the free version, sketchy. One star for this. UPDATE: Look at what they said below. Now i did just that, still am on the free version and didnt go past their 7 day free trial for the growth package, did it a day before the countdown mentioned. Still charged my account for the paid version even though i did exactly as this rep said. I want my money back and dont use this service. SCAMMERS U

Lost Wonderlust
United States
4 months using the app
CartKit replied November 27, 2022

Hi there, we offer a 7 day free trial of the growth plan. If you switch to the free plan at any point within those 7 days, you will not be billed. We display an alert on top letting you know how many days are left in your trial. We'll reach out to you shortly to discuss options!

Edited June 25, 2020

Excellent insights, very useful to see the customer navigation great work by Thank you, I recommended to everyone

DjinExpressDeals
United States
4 months using the app
Edited January 28, 2020

**Updated: The support team replied really fast and being very supportive. Thanks!
so far so good! Now I can see how long my potential customers stay on my website and where to improve my website!

glowinglifestyle
United States
4 months using the app
Edited May 10, 2020

I didn't know technology like this existed... Truly mind blowing. In a matter of minutes I was getting dozens of recordings of my traffic and their locations!

THE ALL
United States
4 months using the app
Edited September 9, 2019

useful for customer behavior analysis. if you have pixel installed. that would be a good way to go gff

Kind (and) Gifted
United States
4 months using the app
March 2, 2023

It's a great app. Only used the free features so far and seeing how people interact with the site is insightful.

It's My Obsession
United States
4 months using the app
September 25, 2019

So far so good. But have not really had a chance to review yet. Just installed yesterday. Installation was easy and seems to be working so far. Based on 1 half day of use it would be nice if this app provided helpful analysis tools but the recording seem to be working well right now.

Givery Gifts
United States
4 months using the app