Peek! ‑ Better Replay & Survey

Peek! ‑ Better Replay & Survey

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
4.8 (2,651)
Developer
CartKit

Record user sessions, understand your customer, and provide versatile surveys to improve your store

See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance.

See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance. more
  • Convert visitors into customers. Replay full session recordings to understand UX
  • Easy to read insights and ecommerce specific segmentation
  • Build a connection with your customers with post-purchase surveys
  • Easy to read insights take the guesswork out of why a landing is not converting
  • Centralize survey responses to better understand user feedback
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Launched

March 20, 2019

Languages

English

Categories

Pricing

FREE

Free

  • 100 unique visitors/month
  • Session Recording
  • Shopify Integration
  • Ticket Support

GROWTH

$29 / month

  • 7 Day Free Trial
  • 10,000 Unique Visitors/Mo
  • Custom Events
  • Custom Rules
  • Live Chat Support
  • +$10 for every additional 5,000 unique visitors

7-day free trial

FREE

Free

  • 100 unique visitors/month
  • Session Recording
  • Shopify Integration
  • Ticket Support

GROWTH

$29 / month

  • 7 Day Free Trial
  • 10,000 Unique Visitors/Mo
  • Custom Events
  • Custom Rules
  • Live Chat Support
  • +$10 for every additional 5,000 unique visitors

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (2,651)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its replay feature and actionable analytics, which provide valuable insights into customer behavior. The customizable survey tool is praised for gathering direct customer feedback. The app is appreciated for its intuitive design, easy installation, and fast performance. It's been instrumental in resolving site navigation issues, improving customer experience, and boosting sales. The customer service, especially by staff members like Waqas, Donald, and Mo, is prompt and highly valued. While a free plan is available, many find value in upgrading to the Growth Plan for additional features.

March 23, 2024

The app works great! It really helps being able to see how users interact with my site and see where they are getting stuck

Goal Success Coach
United States
Almost 3 years using the app
April 29, 2024

Service was good and fast. Got help from Mo who was nice and helped me. He got me a 100 extra sessions in no time:)

OutsideBright
Denmark
About 1 month using the app
May 17, 2024

Fantastic app. Love that you can see your store from a customer point of view. Very helpful in picking up any script or store errors/broken links etc.

PinkScarlett
Australia
5 days using the app

Support

CartKit can answer any questions you have about Peek! ‑ Better Replay & Survey.

Developer

CartKit

1250 Ave. Ponce De Leon, Suite 301 PMB #3002, San Juan, PR, 00907, US

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