Reviews (108)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust analytics and automation tools that enhance customer retention and increase revenue. It offers seamless Shopify integration, detailed insights into customer behavior, and effective audience segmentation. The user-friendly interface and exceptional customer support are frequently praised, along with regular updates that add new features, making complex data accessible and actionable for business growth.

March 27, 2025

Retention X is pivotal in helping make day-to-day decisions. The ability to understand the average time between purchases. Seeing LTV through different lenses has helped to make crucial decisions around advertising. There are also a ton of resources around each set of data to ensure you understand what you're looking at.

Boarderie
United States
About 2 years using the app
RetentionX replied March 28, 2025

Thank you for your wonderful review! It's great to hear you’re enjoying the platform to better assist in your day-to-day decisions with extensive customer data available to ...

March 19, 2025

Absolutely love this app. It gives me great insights at the touch of a button that help me identify opportunities and analyse so many aspects including how other apps are working inc loyalty, upsells etc as well as helps inform product design decisions. We are also using the merchandising function which is good on the whole and certainly better than others we investigated but does still chuck out ...

Savile Row Company
United Kingdom
4 months using the app
RetentionX replied March 20, 2025

Thank you so much for your kind words! We're thrilled to hear that you found our app helpful in so many sectors of the business. It's wonderful to hear that our customer ...

March 4, 2025

Retention X was an incredible help in analysing and sorting our data. When we needed help, Nadine jumped in to save the day and we were able to schedule a call immediately where she helped us understand and navigate our data. I highly recommend using the services of Retention X if you want to get the most out of your CRM.

MOLEQLAR
Germany
5 months using the app
RetentionX replied March 5, 2025

Thank you so much for your incredible review! We are thrilled to hear you are getting the most out of our platform and that our support team has been nothing short of helpful ...

March 5, 2025

We have benefitted greatly from RetentionX and the valuable insights it provides. It has helped us better understand our customers and helps to understand where we need to improve and develop further. It integrates well with our existing Shopify Plus tech stack and we are very pleased with the platform.

Melanie Auld Jewelry Canada
Canada
About 1 year using the app
RetentionX replied March 6, 2025

Thank you so much for the kind words! We're thrilled that RetentionX has allowed you to gain key insights into your customers and how to strategize going forward! We're here ...

March 28, 2025

We love using Retention X to achieve a more detailed metrics analysis. Alexandra has always been really helpful during our time with Retention X, even more during crunch times!

Good Protein
Canada
Over 1 year using the app
RetentionX replied March 31, 2025

We're thrilled to hear you've found RetentionX to be an insightful tool to better understand your customer data! We appreciate you taking the time to recognize our strategist ...

February 14, 2025

RetentionX has been an invaluable tool for solving complex multi-store funnel analytics, giving us clear visibility into customer behavior across different touchpoints. The platform makes it easy to uncover insights that would have otherwise required extensive manual work, helping us make data-driven decisions with confidence.

A huge shoutout to Allie for her incredible coaching, guidance, and ...

Medterra
United States
About 1 year using the app
RetentionX replied February 18, 2025

Thank you for your incredibly thoughtful review! We're thrilled that RetentionX has been a helpful tool allowing clear visibility into your customer behavior. It's fantastic ...

February 26, 2025

This app is nothing short of fantastic and incredibly helpful in uncovering data that really grows your business. The extra support from Nadine and the team has been very much appreciated and I look forward to continuing to use the app and watch our business grow like never before.

Thank you RetentionX

Aromatherapy Associates
United Kingdom
7 months using the app
RetentionX replied February 27, 2025

Thank you so much for your thoughtful review! We're ecstatic to hear that RetentionX has helped your team uncover the most actionable data points for your business. Our ...

February 27, 2025

I have used Retention X at my previous company and I have just introduced it to my new company as I felt lost without it. It is a great tool to review data and formulate insights in a very simple way. The account management has been great too...Nadine has been on hand to answer all of our questions.

Caroline Hirons
United Kingdom
5 months using the app
RetentionX replied February 28, 2025

Thank you for your awesome review! We're thrilled that RetentionX has helped you along your journey with different teams to make more data-informed decisions that impact your ...

January 6, 2025

Retention X is one of the best tools we have available. It has helped us to understand different segments and behaviours. The team are also so insightful and true experts on what the platform has to offer.

KOALA ECO
Australia
Almost 2 years using the app
RetentionX replied January 8, 2025

Thank you for your wonderful review! It's great to hear you’re enjoying the platform to help you better understand segments and how they each behave. We're also happy to hear ...

March 5, 2025

This is one of the most powerful tools I use on a weekly basis across my small and large accounts. It's the easiest way to push specific segments to Google and Meta and a great way to slice and dice your customers.

BASBAS
United States
10 months using the app
RetentionX replied March 6, 2025

Thank you for your awesome review! We're happy to hear you use RetentionX on a regular basis to check the progress across your multiple accounts! We also love to hear that ...