Reviews (97)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 14, 2025

RetentionX has been an invaluable tool for solving complex multi-store funnel analytics, giving us clear visibility into customer behavior across different touchpoints. The platform makes it easy to uncover insights that would have otherwise required extensive manual work, helping us make data-driven decisions with confidence.

A huge shoutout to Allie for her incredible coaching, guidance, and partnership—her time and expertise have been instrumental in leveling up our team.

Highly recommend.

Medterra
United States
About 1 year using the app
RetentionX replied February 18, 2025

Thank you for your incredibly thoughtful review! We're thrilled that RetentionX has been a helpful tool allowing clear visibility into your customer behavior. It's fantastic to hear that you're finding it easy to navigate and that it's proving to be a valuable tool for your team. We're thrilled to support your continued success!

January 6, 2025

Retention X is one of the best tools we have available. It has helped us to understand different segments and behaviours. The team are also so insightful and true experts on what the platform has to offer.

KOALA ECO
Australia
Almost 2 years using the app
RetentionX replied January 8, 2025

Thank you for your wonderful review! It's great to hear you’re enjoying the platform to help you better understand segments and how they each behave. We're also happy to hear you feel supported by our team! We are committed to supporting you through your journey and look forward to the continued collaboration.

January 7, 2025

This gives you a lot of data very quickly. I found it really easy to take some of the lists and add to my Audiences in Meta too. Now looking at what I can do next.

Gorgeous Alpacas
United Kingdom
5 months using the app
RetentionX replied January 8, 2025

Thank you so much for your kind words! Love that you are utilizing our audience creation to push segments over to your Meta account. We appreciate your support and are committed to helping you meet your goals successfully!

February 20, 2025

We just started using RetentionX and we're finding it extremely useful, giving us some very actionable insights that we're in the process of implementing. The integrations with different marketing platforms make it super easy to create highly targeted, niche audiences to whom we can personalize our marketing. Last but not least, Kori from the Account Strategy team has been instrumental in helping us get set up and make the most of everything RX has to offer!

Dr. Motion
United States
17 days using the app
RetentionX replied February 21, 2025

Thank you for your amazing review! We're so happy to hear that RetentionX has been instrumental in providing actionable insights from your customer base. It’s great to know our team has been supportive in helping you maximize its potential! We’re excited to continue supporting your brand’s growth!

January 8, 2025

RetentionX has allowed us to dig deeper into insights on products and customers. RetentionX is easy to use and has became an essential source of data for our brand. Alexandra from RetentionX has been SO helpful and knowledgeable!

Plank+Beam
United States
10 months using the app
RetentionX replied January 9, 2025

Thank you so much for your kind words! We're thrilled to hear that you've found RetentionX to be so insightful. We're also so happy to know you've been well taken care of by your dedicated account strategist! We look forward to our continued collaboration towards your goals of success.

January 29, 2025

Fantastic platform to help us focus on what matters vs shiny objects. A consumer centric model that delivers. No bugs, clean data in an objective way.

Metavo.com
Canada
Over 1 year using the app
RetentionX replied January 30, 2025

Thank you so much for the kind words! We're thrilled that RetentionX has allowed you to focus on the most important metrics out there that you can then action on seamlessly. We're here to support your continued success!

January 24, 2025

Really has helped us unlock our data in a meaningful way! The onboarding and CX teams have been outstanding. Feels like we're ready to level up after sorting through so many apps and reports.

Snibbs
United States
About 2 months using the app
RetentionX replied January 27, 2025

Thank you for your review! We are so happy to hear you're enjoying RetentionX and that onboarding with our success team has exceeded your expectations! We look forward to our continued collaboration together.

January 13, 2025

Great app and amazing support. Allie has been the best :) Data is accurate and integrations are easy. Thanks!

Moda Xpress
United States
9 months using the app
RetentionX replied January 14, 2025

We're thrilled to hear you've found RetentionX to be insightful and easy to use! We appreciate you taking the time to recognize our strategist team as well! Thank you for sharing your experience with us!

December 18, 2024

Amazing service, information and help

Pamela Love
United States
Over 2 years using the app
RetentionX replied December 20, 2024

Thank you for your review! We are so happy to hear you're enjoying RetentionX and that you've found our platform to be helpful. We look forward to continuing our support for you!

November 18, 2024

We've been using RetentionX for over three years now, and it has consistently among our most valuable tools. Now that we've moved to Shopify, we're thrilled that the app seamlessly integrates with our store and continues to provide the same exceptional insights and functionality we've come to rely on.

RetentionX has revolutionized the way we understand our customers. The ability to drill down into product-level performance has helped us uncover hidden opportunities that were impossible to identify before. With actionable data and automation, we've seen incredible improvements in both retention and overall revenue.

What stands out most is how adaptable the suite is - whether it's tracking behavior, optimizing collections, or increasing LTV, RetentionX truly works in every aspect of our business. The support team has also been phenomenal, guiding us through the transition to Shopify and making sure we're getting the most out of every feature.

We couldn't imagine running NICKIS.COM without it. Highly recommended!

NICKIS
Germany
11 days using the app
RetentionX replied November 19, 2024

Thank you for your glowing review! We're ecstatic to hear that RetentionX has been a consistent and valuable tool for NICKIS to provide a better way of understanding your customer base. We're committed to helping you grow and look forward to supporting you every step of the way!