Reviews (73)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
January 25, 2021

This is a great app to get data on your customers and to be able to take action on that data. Thanks to RetentionX we now can:
- Have an always updated cohort analyze and see how valuable the cohorts we acquired a specific month for us is. - Predict how much revenue we will get from our existing customers and calculate how many new ones we need to reach our targets. - Create a marketing automation program based on the RFM model And much more. It is very helpful for all marketers that want to be more data driven.

AIM'N
Sweden
About 3 years using the app
January 13, 2022

The tool is great, but the team behind it makes it even better. They really go the extra mile in order to make sure that you are achieving the potential of the tool. Could recommend for any shop striving to improve their results with a data-driven approach.

GREENFORCE
Germany
Almost 3 years using the app
Edited August 24, 2023

Diese App besticht nicht nur durch seine intuitive Bedienung und die ausgeklügelten Features, sondern auch durch den außergewöhnlichen Kundenservice. Selten haben wir ein Unternehmen erlebt, das so kundenorientiert agiert. Der Service ist stets freundlich und immer hilfsbereit – selbst bei komplexeren Anfragen.

Besonders hervorheben möchten wir auch, wie offen das Team von RetentionX gegenüber Feedback und neuen Ideen ist. Vorschläge werden nicht nur angehört, sondern auch ernstgenommen und oft in zukünftigen Updates berücksichtigt. Das gibt uns als Nutzer das Gefühl, aktiv am Weiterentwicklungsprozess des Tools beteiligt zu sein.

Alles in allem können wir RetentionX wärmstens empfehlen. Wer nach einem leistungsstarken Tool sucht und Wert auf erstklassigen Service legt, ist hier genau richtig.

ooia ooshi GmbH
Germany
About 2 years using the app
RetentionX replied August 23, 2023

Thank you so much for your kind review! It's been a pleasure to work with you and we are excited for the future!

February 24, 2021

I have been in IT for over 30 years and would honestly say this app would feature in my top 3 of all apps to develop your business to the next level. Ivan is hands on and any help needed he is a zoom call away. Very easy to setup.

Turtledovelondon
United Kingdom
Over 2 years using the app
February 15, 2021

It is the end of your painful copy-paste in Excel. We are using this app for about a month. It is just amazing because if you are looking for a CLV report, Forecasts, Insights on your customer and product data, this app will save you a lot of time and money. The build-in reports are very well designed and easy to use. And the support is very reactive! Thanks to Alex and the team to make my life easier and help me focus on the business instead of crunching data!

My Social Book
Hong Kong SAR
About 2 years using the app
November 15, 2023

This app provides a huge value add in getting a deeper understanding of consumer behavior. The added ability to seamlessly build customer segments in the platform and push to our tech stack is an efficiency win for any marketer and DTC brand.

Lastly, the RetentionX team has been incredibly responsive and helpful in getting us onboarded and answering any and all follow up questions.

Excellent product, excellent service!

Pique
United States
6 months using the app
RetentionX replied December 12, 2023

Thank you so much for your kind words! We're excited to see all that you do using RetentionX!

April 1, 2021

Very in-depth analysis of our data. Great options to personalise segments and most important; aggregate your different stores into one dashboard. Support is the best I found so far amongst the various apps. Alex and and his team provide instant feedback and follow up. Recommended!

MUD Jeans
Netherlands
About 2 years using the app
Edited January 25, 2022

This app is amazing. Easy setup and configuration. It provides you valuable data and analysis to identify many potentials. Five stars for RetentionX !

benji's Gewürzwerkstatt
Germany
About 2 years using the app
RetentionX replied February 2, 2022

Thank you so much for your kind words and support! We are happy to help :)

November 3, 2022

Great tool, very helpful and love the Segmentation feature! Customer support is amazing too, big thanks to Valentina in particular for all the support she's giving us!

Ka'Chava
United States
About 2 years using the app
RetentionX replied November 3, 2022

Thank you for your kind words! We are happy you enjoy working with our team, it's our pleasure to be part of yours!

November 16, 2021

This app has a beautiful UI but more importantly, the detail and insights that it returns is unparalleled. One of our favorite features is the segmentation engine that can be used to slice and dice all the different reports to provide even deeper insights. At the end of the data, it's not about just getting more data, it's about showing insights around that data and that's what RetentionX does wonderfully for us.

The Beard Struggle
Canada
Almost 2 years using the app