Reviews (89)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 4, 2022

We use this app to track things like AOV, LTV, consumer mix and repeat probability. Highly recommend this app for companies like ours that don't have expensive teck stacks and need great, responsive customer service to help translate what they are looking at.

Lenny and Larrys
United States
Over 1 year using the app
RetentionX replied November 7, 2022

Thank you so much for your kind words! It's great to hear more about how you work with our so many of our functionalities, we are happy to help!

December 21, 2022

This app is great. The service team is also great. We had about three onboarding meetings and they were very accommodating and quite knowledgeable; both about the product and about how it works to help our company. Great experience all around thus far.

Tiber River
Canada
Over 1 year using the app
RetentionX replied February 9, 2023

Thank you for the glowing review! It's lovely to hear that you're enjoying working with our team during the onboarding - it's essential to set the basis for a great collaboration!

October 25, 2022

Easy to use and super nice customer service. Helps to keep track on performance and operational key facts

Hey Marly
Germany
Over 1 year using the app
RetentionX replied October 28, 2022

Thank you so much! It's great to hear that you are enjoying working with our team & our platform - we are happy to collaborate with you!

March 7, 2022

This tool is incredibly helpful in understanding customer purchasing behavior to make data-driven decisions as they apply to customer retention and acquisition strategies. The RetentionX team has also been a great resource, making helpful recommendations for optimizing the use of the app and also being very responsive to feedback and questions.

Death Wish Coffee Company
United States
Over 1 year using the app
RetentionX replied March 8, 2022

Thank you so much for your kind words! It's great to see how much value you are getting out of data. It's our pleasure to be part of your team!

August 7, 2023

This app has revolutionised how I view, understand, and act on my store's data!

From the get-go, RetentionX seemed promising, and it didn’t disappoint. Tools like Life Time Value, Cohort Analysis, and Customer Segmentation have not only demystified the dense forest of data but have paved clear pathways to informed actions! What once felt like navigating in the dark now feels like a strategic game of chess, knowing each move and its potential outcome.

The ability to integrate and sync audiences across platforms like TikTok, Pinterest, and Klaviyo is truly next-level. It's not just about understanding who your audience is, but also where they are and how to best reach them.

But here's where RetentionX shines the brightest: its predictive capabilities. Knowing which customers are likely to churn and being equipped with tailored strategies to retain them is a power I didn't know I needed until now. The insights on product, segment, and channel value drivers have been indispensable in streamlining our marketing efforts since installing the app!

In conclusion, if revenue growth through informed, data-driven decisions is your goal, look no further. RetentionX is not just an app; it's a game-changing partner in your e-commerce journey. Here's to soaring sales and unparalleled customer loyalty!

Horse Cleaning Masters Of Shampoos ™
United Kingdom
Over 1 year using the app
RetentionX replied August 9, 2023

It's wonderful to see you're making the most of RetentionX! We are excited to see the growth you continue to achieve while utilizing our platform!

May 30, 2022

Wir kennen kein anderes Tool, dass die Cohorten Analyse so leicht und verständlich macht. Die Daten sind top aufbereitet, immer aktuell und es gibt Interpretations-Hilfen - was will man mehr!

MERSOR
Germany
About 1 year using the app
RetentionX replied July 19, 2022

What a glowing review! Thank you for trusting us, it's a pleasure to be part of such a great team!

Edited March 18, 2021

Probably one of the easiest apps to get setup on and it provides amazing data I haven't found anywhere else. The price point of $399 max is great. It shows data that I've been tracking manually for months and even data I had just started to track manually right before finding it. This has show a few HUGE things that we really needed to know. Since implementing this, digging into the data, and brainstorming around it, we're already seeing a lift in metrics. This is great at highlighting ALL your flaws and all the things you've missed? Tracking LTV monthly by customers is my favorite piece so far. This is something I've wanted to find for months but have only found manually elsewhere.

ZOX
United States
About 1 year using the app
January 19, 2022

This app is an absolute game changer and offers an incredible number of analysis with just few clicks. Before installing RetentionX in our shop, we had to calculate all relevant KPIs manually and with much effort. Nadine and her team are always super helpful and try to meet every request. I can highly recommend RetentionX.

KUUNO
Germany
About 1 year using the app
RetentionX replied February 2, 2022

Wow, thank you for this glowing review! It makes our day to see that you are having a great experience working with our team. We are happy to be part of yours!

July 28, 2022

Highly recommend. RetentionX provides amazing actionable insights and the segmentation feature allows for an in-depth view into customer purchasing behavior.

Bragg
United States
12 months using the app
RetentionX replied July 29, 2022

We appreciate the kind words! It's great to see you making the most out of RetentionX. Thank you for making us part of your team!

September 3, 2021

RetentionX ist genau das, was ein Online-Shop an Analytics benötigt. Auf den Punkt und laufende Weiterentwicklung. Wer die App nicht nutzt, verschenkt wertvolles Potential.

FITTASTE
Germany
12 months using the app