Reviews (89)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 15, 2021

It is the end of your painful copy-paste in Excel. We are using this app for about a month. It is just amazing because if you are looking for a CLV report, Forecasts, Insights on your customer and product data, this app will save you a lot of time and money. The build-in reports are very well designed and easy to use. And the support is very reactive! Thanks to Alex and the team to make my life easier and help me focus on the business instead of crunching data!

My Social Book
Hong Kong SAR
About 2 years using the app
November 15, 2022

This app allows us to pull LTV for various customer groups, and we love that it integrates with our ESP and marketing stacks! It's an incredibly powerful tool, and the RetentionX team is incredibly helpful and responsive. A great add to our Shopify store!

KORA Organics
United States
About 2 years using the app
RetentionX replied November 16, 2022

Thank you for your kind review! We're happy to hear that you're making the most out of RetentionX, it's our pleasure to support you along the way!

November 21, 2022

The app is very useful for the LTV, cohort, repeat purchase analysis. The team, in particular Valentina, has been very patient and helpful. She supported us, customised the tool and reports to meet our needs. Very recommended.

WUKA
United Kingdom
About 2 years using the app
RetentionX replied November 23, 2022

Wow, thank you so much! It's has been a great pleasure working with you all this time, we are delighted to be part of the WUKA team :)

April 1, 2021

Very in-depth analysis of our data. Great options to personalise segments and most important; aggregate your different stores into one dashboard. Support is the best I found so far amongst the various apps. Alex and and his team provide instant feedback and follow up. Recommended!

MUD Jeans
Netherlands
About 2 years using the app
Edited January 25, 2022

This app is amazing. Easy setup and configuration. It provides you valuable data and analysis to identify many potentials. Five stars for RetentionX !

benji's Gewürzwerkstatt
Germany
About 2 years using the app
RetentionX replied February 2, 2022

Thank you so much for your kind words and support! We are happy to help :)

November 3, 2022

Great tool, very helpful and love the Segmentation feature! Customer support is amazing too, big thanks to Valentina in particular for all the support she's giving us!

Ka'Chava
United States
About 2 years using the app
RetentionX replied November 3, 2022

Thank you for your kind words! We are happy you enjoy working with our team, it's our pleasure to be part of yours!

February 6, 2023

RetentionX is a very useful app that plugs in seamlessly. We especially like what it can do around customer segmentation. The support that we've gotten when needed is excellent as well.

Pleasant State
Australia
Almost 2 years using the app
RetentionX replied February 9, 2023

Wow, thank you for the glowing review! Your use cases together with our customer segmentation capabilities are a great combination for innovative strategy implementations. Let's keep them coming!

November 16, 2021

This app has a beautiful UI but more importantly, the detail and insights that it returns is unparalleled. One of our favorite features is the segmentation engine that can be used to slice and dice all the different reports to provide even deeper insights. At the end of the data, it's not about just getting more data, it's about showing insights around that data and that's what RetentionX does wonderfully for us.

The Beard Struggle
Canada
Almost 2 years using the app
October 24, 2022

RetentionX has been a wonderful addition to our marketing strategy. We've been able to narrow down our segments and their purchasing habits. In the first few months, we have already started to see an increase in click-through rates. Alexandra, our RetentionX representative, has been patience and very helpful in the implementation process. Highly recommend!

Navy Hair Care
United States
Almost 2 years using the app
RetentionX replied October 28, 2022

Wow, thank you for the kind review! It makes our day to hear that you are seeing first-hand the results of working with RetentionX, and you are enjoying working with us! We are happy to be working with the Navy Hair Care team :)

August 21, 2023

Brilliant product, excellent customer service and guidance on solutions. RX/Nadine won't just drop the software on you and run, they take the time to ensure it is being utilised for our max advantage. Our overall marketing has gotten a lot more visibility and has helped with an adjusted course instead of chasing flat ROAS that most digital marketing agencies will be limited to, if we were not feeding them the intel provided to us by RX.

Thank you Nadine and team RX :)

MAAP
Australia
Over 1 year using the app
RetentionX replied August 24, 2023

Thank you so much for your kind review! We are so happy you've had a great experience with RetentionX!