Retention X , 70 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 15, 2021

Truly the best predictive analytics software I've come across in my 15+ years of running eCommerce stores. Highly recommend to any brand / company looking to take their understanding of their customers to the next level. Great team as well, super responsive & helpful!

Material Good
United States
11 months using the app
February 22, 2022

Super useful analytics and insights App! One of those rare companies that approaches reporting from a POV considering how the insights can directly inform a business change or decision. Visually the reports are easy to understand and ready to share. Thank you to the team for supporting quickly with my questions.

Dermalogica UK
United Kingdom
10 months using the app
RetentionX replied March 2, 2022

Wow, thank you so much for this wonderful feedback! Nothing makes us happier than knowing that we are adding value to such a great business like yours

January 26, 2022

This app is fantastic. The segmentation feature allows for customizable data exploration and the charts/UI are straightforward and simple which enables data exploration to be iterative and draw very strong conclusions.

Dermalogica
United States
10 months using the app
RetentionX replied February 2, 2022

Thank you so much for this wonderful review!! We're thrilled to see that you love our Segmentation feature as much as we do. This is how you make your data actionable!

January 3, 2022

This app is great help to identify the most valuable customer cohorts and get deep customer insights.

Dermalogica DE
Germany
9 months using the app
February 2, 2021

RetentionX is the shortcut to success. Instead on investing time to generate and analyse the data you can start immediately developing your action plan based on the valuable insights. Very intuitive usability and great tutorials!

APRICOT beauty & healthcare
Germany
9 months using the app
February 7, 2023

The level of in-person support these guys provide is astounding. Not videos, not self-serve FAQs, but a real person. Allie was super helpful! They take the time to make sure you have everything set up just right. Most importantly, they make sure you understand not just the tool but the ways you can make best use of the data it generates. So impressed.

TOMME Cheese Shop
Canada
8 months using the app
RetentionX replied February 9, 2023

Thank you so much for your kind words! It's our pleasure to work closely with you and help you make the most out of RetentionX.

February 22, 2021

RetentionX is one of the apps in our software stack that's a total no-brainer. Being able to have an accurate view of historical data from our store, in addition to forecasts that can be modified across optimistic, neutral, and pessimistic scenarios has been a game changer for us. No other analytics dashboard that we've used has offered the same amount of insights that this has.

Antsy Labs
United States
7 months using the app
November 3, 2022

Great tool, very helpful and love the Segmentation feature! Customer support is amazing too, big thanks to Valentina in particular for all the support she's giving us!

Ka'Chava
United States
6 months using the app
RetentionX replied November 3, 2022

Thank you for your kind words! We are happy you enjoy working with our team, it's our pleasure to be part of yours!

February 6, 2023

RetentionX is a very useful app that plugs in seamlessly. We especially like what it can do around customer segmentation. The support that we've gotten when needed is excellent as well.

Pleasant State
Australia
6 months using the app
RetentionX replied February 9, 2023

Wow, thank you for the glowing review! Your use cases together with our customer segmentation capabilities are a great combination for innovative strategy implementations. Let's keep them coming!

November 21, 2022

The app is very useful for the LTV, cohort, repeat purchase analysis. The team, in particular Valentina, has been very patient and helpful. She supported us, customised the tool and reports to meet our needs. Very recommended.

WUKA
United Kingdom
5 months using the app
RetentionX replied November 23, 2022

Wow, thank you so much! It's has been a great pleasure working with you all this time, we are delighted to be part of the WUKA team :)