Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

January 12, 2023

לאחר התרשמות קצרה מהאפליקציה יצרנו קשר עם שירות הלקוחות שלהם, באופן מיידי סטיבן חזר אלינו במייל עם אפשרות לפגישת זום עבור הקמת הפורטל ביחד במשך שעה ארוכה סטיבן המצקועי עזר וסידר כל מה שצריך והכל עם חיוך מאחלים הצלחה רבה ותודה על העזרה!

THE BLOCK
Israel
9 months using the app
August 25, 2022

I used this app to set up our whole Returns and Exchanges portal. Ellaine was the best help and helped make the process smooth and easy the whole way through!

The New Trend
Australia
9 months using the app
April 26, 2022

J'ai cherché des applications avant mais rien était comme je voulais. Avec cette application franchement je suis plus que satisfaite. Tout ce que je demande, ils répondent toujours présent.
L'équipe est tout simplement parfaite, ils sont à l'écoute, ils t'aident avec une videoconférence, ils t'explique tout. Je parle français donc il me faut un peu plus de temps que les autres pour bien comprendre mais franchement ils sont super patient en plus. Rien à dire à part que je suis conquise. Ah oui très important, ils répondent incroyablement vite. Merci à l'équipe.

SOYARTH SHOP.
France
9 months using the app
August 17, 2022

The support team has always been extremely helpful and quick to respond. Top-notch customer support! They take feature suggestions into consideration as the app grows and have continued to make this helpful returns tool even more convenient to use.

Eternity
United States
8 months using the app
March 16, 2022

Great customer support (Mike). Made alot of changed to fit our website's need. Very professional and a great overall experience.

Zhivago
Egypt
8 months using the app
May 27, 2022

Great onboarding, solid and responsive support. Features and development are very active. Arrived at this one from Return Magic since RM is shutting down. Not only is this a necessary change but it's also an excellent upgrade!

T-H Marine Supplies
United States
8 months using the app
December 3, 2021

Going great so far! Quick to respond in chat. User friendly platform and makes our job much easier Thanks

Coterie Boutique
United States
8 months using the app
February 28, 2023

they have a good costumer service team and at the moment it seems that they provide a good service. n

Hannahartwear
Australia
8 months using the app
November 17, 2022

We are satisfied with ReturnGo, and the customer support is excellent. It was a good replacement for Return Magic.

Lucky & Me
United States
8 months using the app
April 24, 2023

quick and friendly assistance when I needed help updating outgoing email template as well as guidance how to update moving forward

TruDiamonds UK
United Kingdom
8 months using the app