ReturnGO Returns & Exchanges , 303 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.
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I've tested many returns apps that did not have the capabilities that I needed but this app so far has meet all my return policies needs. The support team has been very helpful and even one representative hopped on a late night zoom call to assist me in figuring out the best way to get one complex condition set up. EXCELLENT customer service!
Beautiful, streamlined interface and super easy to set up. I also received amazing support when I needed to change some wording. Highly recommend.
I've used this app for a while now and I can say that it really helped us alot! We have more analytics and everything works great together with shopify and our service app. Everything is easy to use and if you need help with something the customer service is on point. They keep developing and providing better features and I simply love it!
ReturnGo has helped us automate our return, repair and exchange process. Amazing customer support - they are super responsive and easy to work with. The RG team prioritizes development items when we need them and is always available for any issues/requests.
RG also helped us to create a custom warranty portal to manage our repairs processes which has been amazing. Strongly recommend this app.
Really great app and amazing customer service!
Features
> App is able to handle customers uploading photos with their returns
> Questions are customizable based on shop owners' needs
> Emails that customers receive are customizable to reflect shop branding, messaging, etc.
Customer service
> Super fast, I can hardly keep up!
> Super friendly and over the top helpful
Affordable
Customizable
Streamlines the return process for customers which is most important—great app, thanks!!
Great customer service and support, very responsive and helpful. The return platform works great and has every feature you could want. We use the analytics to see how we are doing and if we need to make adjustments on an item.
The customer service of this app is superb! When I got questions that were hard to solve by myself. The customer service staff Nikki sent me a Zoom meeting link and discussed my questions through an online call. She shared her computer screen, opened my portal on her computer, and then helped me finish the setting. With her help, I am able to launch my portal very quickly. Thank you very much again, Nikki, I really appreciate your time and help, and I wish you a beautiful week ahead!!
The App works really well for all around return & exchange cases, also customer service has been wonderful.
This app has so far made my returns process simple! I have only just started using it and I am so happy. The support chat is so helpful too.
Takes a bit of learning to figure out but it is SUPER helpful and worth it. Support is amazing about going above and beyond to make sure app does exactly what you need it to do!