Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

December 29, 2021

Junessa helped me get the app integrated quickly. Amazing how much control you have over the process!

Ballistic Fabrication
United States
13 days using the app
July 18, 2022

I'm using this app for a store, and from the testing phase the app was smooth as butter. Had some translations that were a bit off and needed to be double-checked, but other than that, the support was ON POINT. I mean, from my point of view, the 5 stars rating defines the app and also the support. I totally recommend this app. You'll be satisfied and your customers will be satisfied.

CATO
Romania
12 days using the app
May 11, 2022

Their support is sublime. Incredibly helpful throughout the entire process and they even gave me access to features that were in beta.

Tragic Beautiful
Australia
12 days using the app
February 1, 2022

This app is a game changer when it comes to processing returns. Doesn't take long to set up and is packed with features. What I was most impressed with was the help received from their support team when I had an issue with postage being charged on returns (I only wanted to charge the customer the price difference for the items). Junessa on the help team, was a joy to deal with - pleasant, helpful and more than a little patient with my limited experience. Together with her CTO, they were able to patch a backend fix to my store which solved the issue while I waited! How good is that! Thank you guys.

DryDogs.co.uk
United Kingdom
11 days using the app
June 24, 2021

Switched from another returns app. This one has much more features and the customer service is very helpful with answering onboarding questions. Highly recommend to anyone who wants next level return management tools!

Over the Rainbow
Canada
10 days using the app
October 5, 2021

Easy and smart! Improve the customer experience, increase the returning customers and it's affordable.

Kamo Fitness
Romania
10 days using the app
November 21, 2022

The best thing about setting this up is the dedication of the team we had supporting us. Noa & Junessa helped with every question, and worked with us to get this off the ground, even liasing with third parties to make sure it worked. The words of our director 'This is a game changer'
The fluidity of the service will enhance the customer journey in every way we want to enhance it.

HYPE.
United Kingdom
10 days using the app
June 30, 2021

Amazing app, and AMAZING customer service! the app simplifies our return/exchange process, saves soooo much time in handling it, and improves our customers experience.
It has a great feature of crediting customers in store credits and their customer support service goes above and beyond, they are super helpful, Very responsive on chat and emails.
The app is easy to set up, no coding needed, any question I had was answered quickly, and the value for money is great!
Highly recommended.

Karen Shavit
Israel
10 days using the app
March 1, 2022

One of the best portal to manage return and exchange. Highly Recommended. I asked for Help the response was super quick.

lucosofficial
Pakistan
10 days using the app
April 12, 2023

I had a great onboarding experience with Junessa. She answered all my questions and helped me setting up the returns portal for my shop. RetunrGo is a great app with many features and fair pricing. Only in design I find they could improve a little bit.

COTIERE
Germany
9 days using the app